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Author Topic: Turnstile Issues  (Read 3728 times)
Batch
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« Reply #15 on: Wednesday, November 24, 2021, 12:17:09 »

I have a physical card for season tickets. Yesterday the ticket scanner turned red and told the operator it had expired.
This happened to 6 out of 6 of us. And the guy in front who used his phone.

This may explain yesterday's shambles. But having said that, it worked up to last night and queues have still been long in previous games. Does getting crowd of nearly 9k really explain it?
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Ticketing has been a shambles at times this season. Match day 2 Windows were open, none of the regular hatches.

not all of this is the current regimes fault I know.

I know we are skint, but  it needs looking at
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horlock07

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« Reply #16 on: Wednesday, November 24, 2021, 12:21:11 »

Sounds like there has ben some sort of software fuck up, and having just spent half an hour whilst my PC had a mental breakdown after an 'update' I do wonder whether something similar has happened here?
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Wobbly Bob

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« Reply #17 on: Wednesday, November 24, 2021, 12:23:42 »

I guess that delaying the kick of for 15mins would mean a ream of paperwork to fill fao the EFL for afterwards.

Not really a solution to the underlying problem though.
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Wobbly Bob

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« Reply #18 on: Wednesday, November 24, 2021, 12:29:14 »

I wonder if it was case of the system not being setup to cope with the half season tickets?
Or maybe it was, with the result that full ST's were locked out.
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Boy About Town

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« Reply #19 on: Wednesday, November 24, 2021, 12:32:19 »

The club do not see it as an issue with the scanners. They say its the cards.
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« Reply #20 on: Wednesday, November 24, 2021, 12:48:45 »

Quote from: Boy About Town
The club do not see it as an issue with the scanners. They say its the cards.

are they going to issue new ones then?

just need to tell us what we need to do.
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Dr Pierre Chang
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« Reply #21 on: Wednesday, November 24, 2021, 13:11:17 »

https://www.portsmouthfc.co.uk/news/2021/september/portsmouth-football-club-statement/

This is something Portsmouth put out early season after similar troubles - something similar from STFC would be well received.
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horlock07

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« Reply #22 on: Wednesday, November 24, 2021, 13:30:19 »

The club do not see it as an issue with the scanners. They say its the cards.

Well whatever it is the ball is in the clubs court to sort it.
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ChalkyWhiteIsGod
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« Reply #23 on: Wednesday, November 24, 2021, 14:06:19 »

The club do not see it as an issue with the scanners. They say its the cards.

This absolutely isn't just an issue with season ticket cards at all. I've been using matchday tickets downloaded to google pay all season and I almost died of shock last night when the scanner read it correctly straight away. First time all season.
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Private Fraser

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« Reply #24 on: Wednesday, November 24, 2021, 14:44:34 »

The club do not see it as an issue with the scanners. They say its the cards.

The scanners in the DRS have failed to read the QR code on my phone or the barcode on my card at any game so far this season. That sounds more like an issue with the scanners to me.
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Boy About Town

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« Reply #25 on: Wednesday, November 24, 2021, 14:45:29 »

I completely agree. My understanding is that some of the cards barcodes are scratching; effectively rendering them not scannable. Otherwise the issue is fully with the scanners. Looking at the queues last night it was obvious that the scanners were not working hence staff keeping numbers via paper log. We have rarely had queues so bad. Plus this rule is open to duplicate entries, for example a group of x4 could all enter with the same screenshot of x1 paying individuals ticket on there mobile phones.
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« Reply #26 on: Wednesday, November 24, 2021, 14:47:19 »

there's 2 issues from last night

- scanner not scanning (normal)
- scanning fine but computer says no, expired (abnormal)

I assume the second will be addressed
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Boy About Town

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« Reply #27 on: Wednesday, November 24, 2021, 14:50:40 »

there's 2 issues from last night

- scanner not scanning (normal)
- scanning fine but computer says no, expired (abnormal)

I assume the second will be addressed

The scanners are a failure. The club need to address it ASAP. It'll be awful once we see the usual flooding behind the DRS with queues tailing into that quagmire.
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ChalkyWhiteIsGod
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« Reply #28 on: Wednesday, November 24, 2021, 14:51:59 »

The scanners are a failure. The club need to address it ASAP. It'll be awful once we see the usual flooding behind the DRS with queues tailing into that quagmire.

And if we're in the running we'll be breaking 10k home fans in the run in, I would think based on attendances so far.
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Bob's Orange

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« Reply #29 on: Wednesday, November 24, 2021, 15:05:07 »

The scanners in the DRS have failed to read the QR code on my phone or the barcode on my card at any game so far this season. That sounds more like an issue with the scanners to me.

Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

It sounds like a right fucking pain to get into the CG at the moment, I'm going to try and get down for the Walsall game on the 18th, what is the easiest way to get a ticket and into the ground at the moment then?
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