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25% => The Reg Smeeton Match Day Action/Reaction Forum => Topic started by: Dr Pierre Chang on Tuesday, November 23, 2021, 23:07:09



Title: Turnstile Issues
Post by: Dr Pierre Chang on Tuesday, November 23, 2021, 23:07:09
I almost felt guilty beginning to draft a message about this in the MTD after such a superb result so seeing as itís becoming an increasingly frustrating occurrence, letís give it its own threadÖ call me a miserable bastard, but Reg would approve Iím sure and we are in his section  ;)

The club really need to communicate with the fans on this now - matchday staff are bearing the brunt of this with fans queuing up to have a go at stewards outside the Don Rogers earlier. I felt sorry for the poor bloke walking one of the queues.

Letís have a proper explanation as to what is going wrong and a timeline for resolution - Ďlegacy issuesí doesnít quite cut it at this point when we had plenty of packed crowds under the previous regime with minor issues upon entry.

Thereís a real risk of a scenario soon whereby weíve got a sell out in a stand but ticketless fans are able to gain access by sharing a single screenshot on their phone - the codes havenít worked all season for one off purchases and they were keeping a tally on paper this evening!

Without a doubt this is going to put some people (casual walk ups in particular) off returning in the short term so Iím sure some communication, via official channels rather than a paywalled adver column will go a long way.

We have some Trust bods on here I believe, who will hopefully put some polite pressure on the club.

Moan over!


Title: Re: Turnstile Issues
Post by: singingiiiffy on Tuesday, November 23, 2021, 23:13:39
It is a huge safety issue. a screenshot and in you walk. what's more annoying is a 1 second glance by the steward and then he has to swipe the turnstile with his card. if you are going to do that just open up the big doors and let multiple staff look and let you in.

isn't this app code a relatively new thing for this season instead of cards. if so how can they blame the old regime


Title: Re: Turnstile Issues
Post by: AMayesIng on Tuesday, November 23, 2021, 23:18:06
Theres definitely something broken when an 8k crowd causes major issues (although people do tend to turn up later for evening kick offs). I bought a ticket tonight at the ground; previous games Ive bought online but tonight was a bit 'last minute' (Ive always printed mine out, don't trust the phone scan and get weird messages when trying to download the file)
Anyway...
Main observations;
1 - the windows selling the tickets were marked ' Advance sales', which isnt what they are
2 - the process of buying a ticket was so sloooow. Mainly bcs the guy wanted my name and address to look me up on a database. Then selected my ticket, then took payment, then printed the ticket out. In the old days the tickets were already printed out, so they just took payment and handed you a ticket. About 5x quicker per customer.


Title: Re: Turnstile Issues
Post by: Trashbat? on Tuesday, November 23, 2021, 23:59:44
I got to the ground at 735 tonight and got in at 755. Not great to miss the first 10 minutes!
This has never been an issue until this season, perhaps codes on phones is running before they can walk. I ended up never even having my ticket checked they were just desperately scanning a master key card on the turnstile to get people in, as apparently the machines cannot read season tickets on phones!


Title: Re: Turnstile Issues
Post by: Crackity Jones on Wednesday, November 24, 2021, 00:03:15
I got to the ground at 7.15. In the DRS with a pie and a pint by 7.20.


Title: Re: Turnstile Issues
Post by: 4D on Wednesday, November 24, 2021, 00:40:25
I went in the TE in the end, took all of 39 seconds  :)


Title: Re: Turnstile Issues
Post by: ron dodgers on Wednesday, November 24, 2021, 01:06:13
my physical season ticket came up as expired - it isn't though


Title: Re: Turnstile Issues
Post by: Wobbly Bob on Wednesday, November 24, 2021, 05:28:39
Has it been like that since the season started?
For a midweek game would normally be in the DRS for about 7.
Bit later last night at around 7.30 and still missed the first 7 or 8 mins.
Looked even worse for those trying to get into the Arkells.


Title: Re: Turnstile Issues
Post by: ibelieveinmrreeves on Wednesday, November 24, 2021, 07:02:11
I have my season ticket in my Apple wallet (never did get a physical one) and after the latest iOS update, the ticket came up as expired. Didn't get to scan it last night to see if it still worked, but will potentially be an issue on Saturday.

Did just make it into the ground before kick off - not that being late would have meant missing anything!


Title: Re: Turnstile Issues
Post by: Mplanney on Wednesday, November 24, 2021, 07:17:58
Mine via the iPhone came up expired, so did 2 others I was with who were using the cards.

I thought Power was dodgy, but Clem sold season tickets, then cancelled them once the half season ticket were on sale and ran off back to Australia!


Title: Re: Turnstile Issues
Post by: Legends-Lounge on Wednesday, November 24, 2021, 07:52:54
Mine via the iPhone came up expired, so did 2 others I was with who were using the cards.

I thought Power was dodgy, but Clem sold season tickets, then cancelled them once the half season ticket were on sale and ran off back to Australia!

Heíll be back next month, you can collar him then on his next walkabout.


Title: Re: Turnstile Issues
Post by: Crackity Jones on Wednesday, November 24, 2021, 08:03:55
Mine via the iPhone came up expired, so did 2 others I was with who were using the cards.

I thought Power was dodgy, but Clem sold season tickets, then cancelled them once the half season ticket were on sale and ran off back to Australia!
it was the same for my match day ticket. Bought about 4 pm and expired by 7.15.


Title: Re: Turnstile Issues
Post by: swindonmaniac on Wednesday, November 24, 2021, 08:24:25
When entering the town end of appeared to me that they were in the process of changing the turnstiles to self scans which should be a lot easier once in operation, like everyone else last night was scanned in by a steward with a master card.  Did feel sorry for Don Rogers ticket holders, virtually queued back to the magic roundabout ten minutes before kick off.


Title: Re: Turnstile Issues
Post by: Legends-Lounge on Wednesday, November 24, 2021, 08:32:07
Must have been lucky because I got a Bradford programme with last nights 👍 was queuing at about 7.15 halfway across the fairly firm ground behind the DR. Got a quick beer just before the 7.30 bar closure. What troubles me and in fairness I didnít see the entry carnage behind me is the queuing process when that piece of ground becomes a bog, as it will.


Title: Re: Turnstile Issues
Post by: THE FLASH on Wednesday, November 24, 2021, 11:03:09
My ST wasnt scanned for the TE, just flagged me in on inspection saying the machines needed to be caliberated.


Title: Re: Turnstile Issues
Post by: Batch on Wednesday, November 24, 2021, 12:17:09
I have a physical card for season tickets. Yesterday the ticket scanner turned red and told the operator it had expired.
This happened to 6 out of 6 of us. And the guy in front who used his phone.

This may explain yesterday's shambles. But having said that, it worked up to last night and queues have still been long in previous games. Does getting crowd of nearly 9k really explain it?
-------------
Ticketing has been a shambles at times this season. Match day 2 Windows were open, none of the regular hatches.

not all of this is the current regimes fault I know.

I know we are skint, but  it needs looking at


Title: Re: Turnstile Issues
Post by: horlock07 on Wednesday, November 24, 2021, 12:21:11
Sounds like there has ben some sort of software fuck up, and having just spent half an hour whilst my PC had a mental breakdown after an 'update' I do wonder whether something similar has happened here?


Title: Re: Turnstile Issues
Post by: Wobbly Bob on Wednesday, November 24, 2021, 12:23:42
I guess that delaying the kick of for 15mins would mean a ream of paperwork to fill fao the EFL for afterwards.

Not really a solution to the underlying problem though.


Title: Re: Turnstile Issues
Post by: Wobbly Bob on Wednesday, November 24, 2021, 12:29:14
I wonder if it was case of the system not being setup to cope with the half season tickets?
Or maybe it was, with the result that full ST's were locked out.


Title: Re: Turnstile Issues
Post by: Boy About Town on Wednesday, November 24, 2021, 12:32:19
The club do not see it as an issue with the scanners. They say its the cards.


Title: Re: Turnstile Issues
Post by: Batch on Wednesday, November 24, 2021, 12:48:45
Quote from: Boy About Town
The club do not see it as an issue with the scanners. They say its the cards.

are they going to issue new ones then?

just need to tell us what we need to do.


Title: Re: Turnstile Issues
Post by: Dr Pierre Chang on Wednesday, November 24, 2021, 13:11:17
https://www.portsmouthfc.co.uk/news/2021/september/portsmouth-football-club-statement/

This is something Portsmouth put out early season after similar troubles - something similar from STFC would be well received.


Title: Re: Turnstile Issues
Post by: horlock07 on Wednesday, November 24, 2021, 13:30:19
The club do not see it as an issue with the scanners. They say its the cards.

Well whatever it is the ball is in the clubs court to sort it.


Title: Re: Turnstile Issues
Post by: ChalkyWhiteIsGod on Wednesday, November 24, 2021, 14:06:19
The club do not see it as an issue with the scanners. They say its the cards.

This absolutely isn't just an issue with season ticket cards at all. I've been using matchday tickets downloaded to google pay all season and I almost died of shock last night when the scanner read it correctly straight away. First time all season.


Title: Re: Turnstile Issues
Post by: Private Fraser on Wednesday, November 24, 2021, 14:44:34
The club do not see it as an issue with the scanners. They say its the cards.

The scanners in the DRS have failed to read the QR code on my phone or the barcode on my card at any game so far this season. That sounds more like an issue with the scanners to me.


Title: Re: Turnstile Issues
Post by: Boy About Town on Wednesday, November 24, 2021, 14:45:29
I completely agree. My understanding is that some of the cards barcodes are scratching; effectively rendering them not scannable. Otherwise the issue is fully with the scanners. Looking at the queues last night it was obvious that the scanners were not working hence staff keeping numbers via paper log. We have rarely had queues so bad. Plus this rule is open to duplicate entries, for example a group of x4 could all enter with the same screenshot of x1 paying individuals ticket on there mobile phones.


Title: Re: Turnstile Issues
Post by: Batch on Wednesday, November 24, 2021, 14:47:19
there's 2 issues from last night

- scanner not scanning (normal)
- scanning fine but computer says no, expired (abnormal)

I assume the second will be addressed


Title: Re: Turnstile Issues
Post by: Boy About Town on Wednesday, November 24, 2021, 14:50:40
there's 2 issues from last night

- scanner not scanning (normal)
- scanning fine but computer says no, expired (abnormal)

I assume the second will be addressed

The scanners are a failure. The club need to address it ASAP. It'll be awful once we see the usual flooding behind the DRS with queues tailing into that quagmire.


Title: Re: Turnstile Issues
Post by: ChalkyWhiteIsGod on Wednesday, November 24, 2021, 14:51:59
The scanners are a failure. The club need to address it ASAP. It'll be awful once we see the usual flooding behind the DRS with queues tailing into that quagmire.

And if we're in the running we'll be breaking 10k home fans in the run in, I would think based on attendances so far.


Title: Re: Turnstile Issues
Post by: Bob's Orange on Wednesday, November 24, 2021, 15:05:07
The scanners in the DRS have failed to read the QR code on my phone or the barcode on my card at any game so far this season. That sounds more like an issue with the scanners to me.

Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

It sounds like a right fucking pain to get into the CG at the moment, I'm going to try and get down for the Walsall game on the 18th, what is the easiest way to get a ticket and into the ground at the moment then?


Title: Re: Turnstile Issues
Post by: Private Fraser on Wednesday, November 24, 2021, 15:30:53
Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

It sounds like a right fucking pain to get into the CG at the moment, I'm going to try and get down for the Walsall game on the 18th, what is the easiest way to get a ticket and into the ground at the moment then?

Admittedly, they are a different type of scanner there , but I didnít have any trouble with the GWR ticket QR code being read from my phone at the train station on Saturday.


Title: Re: Turnstile Issues
Post by: RobertT on Wednesday, November 24, 2021, 15:36:57
They get 72k into the Mercedes Benz Stadium here quite rapidly using QR code scanners and mobile phones (no printing allowed).  It is also a cashless stadium (they do have machines to deposit cash into though, onto a card/phone, it just avoids the servers having to handle any cash and change).

They do not have turnstiles in the walls like UK grounds though, they have a long row of the basic revolving ones with scanners before you get to the entrance of the ground itself, sort of surrounding the entrances.  Allows hundreds to be processed at the same time.  Very effective and manned by a limited crew for those who do struggle. They also have metal scanners prior to that, and it all moves rather quite smoothly vs. my experiences of getting into the CG even before technology was introduced.


Title: Re: Turnstile Issues
Post by: Dr Pierre Chang on Wednesday, November 24, 2021, 16:32:27
Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

It sounds like a right fucking pain to get into the CG at the moment, I'm going to try and get down for the Walsall game on the 18th, what is the easiest way to get a ticket and into the ground at the moment then?
Easiest way to get a ticket - online (which in my experience is extremely simple)
Easiest way to get into the ground (dig a tunnel). Seriously though, there isnít one other than get there as early as possible - certainly by 14:30.


Title: Re: Turnstile Issues
Post by: Bob's Orange on Wednesday, November 24, 2021, 16:41:27
Easiest way to get a ticket - online (which in my experience is extremely simple)
Easiest way to get into the ground (dig a tunnel). Seriously though, there isnít one other than get there as early as possible - certainly by 14:30.

Thanks for the feedback. I usually like to get into the ground as close to kick off as possible but given this information I think I'll make the exception and get in early.


Title: Re: Turnstile Issues
Post by: Pookemon on Wednesday, November 24, 2021, 19:01:49
Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

It sounds like a right fucking pain to get into the CG at the moment, I'm going to try and get down for the Walsall game on the 18th, what is the easiest way to get a ticket and into the ground at the moment then?
Nothing to do with brightness, tried that.  The code is being read but isn't working.

 It feels like a software or system admin issue to me, as a load of season tickets and match day passes suddenly said "expired".  If it wasn't being read then it would say "invalid" or just ignore it


Title: Re: Turnstile Issues
Post by: singingiiiffy on Wednesday, November 24, 2021, 19:28:47
they really need to get something released before Saturday to show that they have a plan to either fix it or help people get in quicker.

anyone with a twitter fancy nudging the official account?


Title: Re: Turnstile Issues
Post by: Hyabb17 on Wednesday, November 24, 2021, 20:13:40
A few of my lot had their season tickets ďexpiredĒ last night. It was a shambles and has been since the start of the season tbh. I canít imagine itíll be much different this coming Saturday however we then have a 3 week gap until the next home game, surely they can sort something out in that time!!! It needs sorting before the winter weather really kicks in, we were on the grass outside the DRS & I almost tripped on a tree root (as I couldnít see it) & then the leafs were covering the curb! I dread to think what could happen especially with the elder folk (no offence intended with that comment).


Title: Re: Turnstile Issues
Post by: swindonmaniac on Wednesday, November 24, 2021, 21:04:21
The club do not see it as an issue with the scanners. They say its the cards.
What ??, All 4,000 of them ??.  Besides, didn't they issue them anyway !!.


Title: Re: Turnstile Issues
Post by: NotHarryAgombar on Wednesday, November 24, 2021, 22:48:55
We had the same issue in the Arkells - we have cards and the scanner read them and the message ďexpiredĒ came up - steward with master let us in. We were there early,  and in our seats by 7 or soon after, but with work many people may have less flexibility with the time on a Tuesday evening. Some around us got in after kick off and said it was very crowded outside .
It ought to be being sorted soon.
On Saturdays, people need to realise they have t9 leave the pub at 2.15 rather than 2.45!


Title: Re: Turnstile Issues
Post by: ChalkyWhiteIsGod on Thursday, November 25, 2021, 11:07:56
Re the QR codes, I was at Blackpool Pleasure beach a month or so ago and to get on any rides had to scan the codes. At almost every bloody scanner it was a right palava to get the QR code scanned and I had to have the brightness turned right up. Could it be for the QR code to be scanned your brightness on your phone may need adjusting?

This isn't the issue with google pay on my phone working once out of about 7 goes this season. Googlepay automatically turns the brightness right up when you open the ticket.


Title: Re: Turnstile Issues
Post by: AMayesIng on Thursday, November 25, 2021, 11:22:36
I cant even get Google Pay working to download the ticket. Have always printed it out, never had any issues with a printed copy (other than helping to destroy the planet, obviously)


Title: Re: Turnstile Issues
Post by: Private Fraser on Thursday, November 25, 2021, 11:56:41
I cant even get Google Pay working to download the ticket. Have always printed it out, never had any issues with a printed copy (other than helping to destroy the planet, obviously)

I had a similar issue initially but I forwarded the email containing the link from my main email account to a separate gmail account that I have. I was then able to dowload it to Google Pay OK.  Not that it works with the CG scanners at the moment, though!


Title: Re: Turnstile Issues
Post by: singingiiiffy on Thursday, November 25, 2021, 14:03:49
I can't seem to get google pay working either so just did a screenshot and saved it in my favourites. This is something the new owners have introduced though- i guess the scanning technology is the same in terms of card and phone image. i wonder if power went round with some wire snippers on leaving day


Title: Re: Turnstile Issues
Post by: horlock07 on Thursday, November 25, 2021, 18:51:24
Statement now on website.

Sent from my SM-A125F


Title: Re: Turnstile Issues
Post by: theakston2k on Thursday, November 25, 2021, 22:07:49
Maybe Iím missing something but thereís a pretty simple solution to this, issue everyone with paper tickets with tearable stubs until you know itís fixed. You donít trial fixes on supporters on match days FFS as itís a recipe for disaster as weíve seen. You can test the system in parallel when fixes are made by letting the turnstiles operator scan the torn stub without inconveniencing supporters if thereís an issue. Not rocket science and as with everything sometimes you just need to go back to basics!


Title: Re: Turnstile Issues
Post by: STFC_Manc on Thursday, November 25, 2021, 22:19:43
Or people get to the game a bit earlier? It's not like it isn't happening every week.  I know and plan to get in a little bit earlier than I normally would have, not rocket science.


Title: Re: Turnstile Issues
Post by: theakston2k on Thursday, November 25, 2021, 22:25:50
Or people get to the game a bit earlier? It's not like it isn't happening every week.  I know and plan to get in a little bit earlier than I normally would have, not rocket science.
Trains, traffic, jobs, bars including the clubs own make that completely unrealistic. Itís not on supporters to adjust their match day experience to accommodate the clubs shortcomings!


Title: Re: Turnstile Issues
Post by: STFC_Manc on Thursday, November 25, 2021, 22:28:17
Trains, traffic, jobs, bars including the clubs own make that completely unrealistic. Itís not on supporters to adjust their match day experience to accommodate the clubs shortcomings!

I can't see it being fixed by Saturday, so unless people do something different then they will get in late.  I'm sure the VAST majority could make it into the ground earlier.  Agreed the club need to sort it out but I will take resposibility for myself getting into the ground on time, its not that difficult.


Title: Re: Turnstile Issues
Post by: theakston2k on Thursday, November 25, 2021, 22:30:14
I can't see it being fixed by Saturday, so unless people do something different then they will get in late.  I'm sure the VAST majority could make it into the ground earlier.  Agreed the club need to sort it out but I will take resposibility for myself getting into the ground on time, its not that difficult.
So itís on the club to do something different, this has been happening all season so itís time for a plan B not trialling fixes all the time!


Title: Re: Turnstile Issues
Post by: Dr Pierre Chang on Thursday, November 25, 2021, 22:31:44
Good to see some communication on this at last - fingers crossed it will be sorted by the new year.

Expecting fans to be in the ground an hour before though is laughable, but I understand the need to try to encourage this.


Title: Re: Turnstile Issues
Post by: STFC_Manc on Thursday, November 25, 2021, 22:41:20
So itís on the club to do something different, this has been happening all season so itís time for a plan B not trialling fixes all the time!

I never said it wasn't on the club to sort out, all i said is people can take resposibility for themselves getting into the ground on time.  If you don't then its your own fucking fault.


Title: Re: Turnstile Issues
Post by: theakston2k on Thursday, November 25, 2021, 22:44:05
I never said it wasn't on the club to sort out, all i said is people can take resposibility for themselves getting into the ground on time.  If you don't then its your own fucking fault.
No itís still the clubís fault & they need to pull out all the stops for a solution on Saturday to get people in quickly. Thereís nothing to do in the ground before kick off, the food and drink is still awful so of course people wonít want to waste an hour milling around in the concourse!


Title: Re: Turnstile Issues
Post by: STFC_Manc on Thursday, November 25, 2021, 22:48:10
No itís still the clubís fault & they need to pull out all the stops for a solution on Saturday to get people in quickly. Thereís nothing to do in the ground before kick off, the food and drink is still awful so of course people wonít want to waste an hour milling around in the concourse!

Yeah good luck with that attitude, an hour is a bit much and not what I said.

Well I will make a small adjustment to get into the ground before the game starts and you wait for a miracle for it to be all resolved by Saturday.


Title: Re: Turnstile Issues
Post by: theakston2k on Thursday, November 25, 2021, 22:55:17
Yeah good luck with that attitude, an hour is a bit much and not what I said.

Well I will make a small adjustment to get into the ground before the game starts and you wait for a miracle for it to be all resolved by Saturday.
Then more fool you, the club need to show a clear effort to improve things on Saturday and hopefully they will!


Title: Re: Turnstile Issues
Post by: STFC_Manc on Thursday, November 25, 2021, 23:03:41
Get over yourself, the club are working hard on it. It doubt it will get fixed, how is making sure I get into the ground before the game starts making me a fool, ha


Title: Re: Turnstile Issues
Post by: Shrivvy Road on Friday, November 26, 2021, 07:37:42
No itís still the clubís fault & they need to pull out all the stops for a solution on Saturday to get people in quickly. Thereís nothing to do in the ground before kick off, the food and drink is still awful so of course people wonít want to waste an hour milling around in the concourse!
Then don't fucking go? The club have literally said in a statement it could take a couple of weeks so are asking people to help if they can, obviously if people can't then i get that but if it's simply because you don't want to then i have no sympathy for anyone stuck in a long line Saturday

The issue has been a joke this year you can't get away from that but now we have a detailed statement giving a time frame and what actions can be taken i am not sure what people expect. 


Title: Re: Turnstile Issues
Post by: JBZ on Friday, November 26, 2021, 08:08:44
I have to travel a fair distance for home games. I will just leave a bit earlier and stroll a bit faster through the bus station. No biggie.


Title: Re: Turnstile Issues
Post by: theakston2k on Friday, November 26, 2021, 08:13:28
Then don't fucking go? The club have literally said in a statement it could take a couple of weeks so are asking people to help if they can, obviously if people can't then i get that but if it's simply because you don't want to then i have no sympathy for anyone stuck in a long line Saturday

The issue has been a joke this year you can't get away from that but now we have a detailed statement giving a time frame and what actions can be taken i am not sure what people expect. 
Fuck me you can still criticise the club you know, this has been going on all season and itís taken them until yesterday to finally acknowledge itx, itís the new ownerships first major fuck up. Thereís plenty of things they could have done as a temporary measure to improve the situation but they havenít, so I stand by my opinion on Saturday they need to make an effort to try and improve the situation and have a plan B. Simply kicking the can down the road saying itís likely to be the same on Saturday is piss poor.


Title: Turnstile Issues
Post by: Batch on Friday, November 26, 2021, 08:57:19
Quote
I have to travel a fair distance for home games. I will just leave a bit earlier and stroll a bit faster through the bus station. No biggie.
bus wanker!

even if you are right.

the important thing is they are aware, acknowledged and are trying to fix.

it is a bit frustrating as nobody wants to be sat/stood in a cold concourse (+ covid) longer than they need to but let's give them a chance to fix it


Title: Turnstile Issues
Post by: Batch on Friday, November 26, 2021, 08:59:28
oh and the loudspeakers in drs.

after the minutes silence you could hear everything perfectly, once people start chatting then you can't hear a bloody thing !

I guess it needs replacing. I wouldn't have it top of my list of things to do given it's been like that for donkeys


Title: Re: Turnstile Issues
Post by: 4D on Friday, November 26, 2021, 09:08:25
I got in no trouble on Tuesday, don't know what people are moaning about.


Title: Re: Turnstile Issues
Post by: Shrivvy Road on Friday, November 26, 2021, 10:04:52
Fuck me you can still criticise the club you know, this has been going on all season and itís taken them until yesterday to finally acknowledge itx, itís the new ownerships first major fuck up. Thereís plenty of things they could have done as a temporary measure to improve the situation but they havenít, so I stand by my opinion on Saturday they need to make an effort to try and improve the situation and have a plan B. Simply kicking the can down the road saying itís likely to be the same on Saturday is piss poor.
I have criticised them in the post you have responded to. The statement literally tells you they are doing something about it. They are giving you a temporary solution and said they will have extra staff on Saturday, they have told you that there is an ongoing issue for a couple of weeks and pre-empted it just in case so giving people a solution. You have decided you can't be fucked and want to moan about it and to be fair are just being awkward for the sake of it

If we are in the same position in a few weeks after this then 100 percent i totally get it but just being awkward for the sake of it with this one


Title: Re: Turnstile Issues
Post by: STFC_Manc on Friday, November 26, 2021, 22:24:32
Agree with this
I have criticised them in the post you have responded to. The statement literally tells you they are doing something about it. They are giving you a temporary solution and said they will have extra staff on Saturday, they have told you that there is an ongoing issue for a couple of weeks and pre-empted it just in case so giving people a solution. You have decided you can't be fucked and want to moan about it and to be fair are just being awkward for the sake of it

If we are in the same position in a few weeks after this then 100 percent i totally get it but just being awkward for the sake of it with this one


Title: Re: Turnstile Issues
Post by: Batch on Saturday, November 27, 2021, 20:48:58
what were the queues like today?

got there early and was in at 2:25 - no queue.

the 'expired card' issue has been resolved too


Title: Re: Turnstile Issues
Post by: Crackity Jones on Saturday, November 27, 2021, 20:58:06
No issues in Arkells at 2.20 today. Straight in with all 3 of our groups QR codes scanned fine


Title: Re: Turnstile Issues
Post by: Dr Pierre Chang on Saturday, November 27, 2021, 20:59:25
Much smoother at 14:40; although digital tickets still werenít scanning from what I could see (clearly worked for some by the posts above and shorter queues!)

Fair play to the club on the quick improvement from Tuesday.


Title: Re: Turnstile Issues
Post by: Private Fraser on Saturday, November 27, 2021, 21:12:30
My Season Ticket card for the DRS scanned successfully today for the first time this season  :)


Title: Re: Turnstile Issues
Post by: singingiiiffy on Saturday, November 27, 2021, 21:16:26
the moment i saw the arkell queues from turnstile to townend i walked straight into the legends lounge- showed my ticket and walked straight in. pleased to hear things improved for others


Title: Re: Turnstile Issues
Post by: STFC_Manc on Saturday, November 27, 2021, 22:50:28
Normal level of queues today and ST scanned again


Title: Re: Turnstile Issues
Post by: ChalkyWhiteIsGod on Monday, November 29, 2021, 15:40:33
Straight in Saturday, but had a regular paper ticket.

Paper ticket 1 in 1, phone code is about 1 in 8.


Title: Re: Turnstile Issues
Post by: swindonmaniac on Monday, November 29, 2021, 16:52:38
Straight in Saturday, but had a regular paper ticket.

Paper ticket 1 in 1, phone code is about 1 in 8.
ST Card in Town End,  not scanned but only took a few minutes to get in at 2.45pm.