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Does anyone have an actual outline of the details of the loyalty points system? Seems to be mostly through word of mouth at the moment. There's a lot of questions which could do with answering.

I've worked out so far you get 15 points for a home league game and 10 for an away league game. Will these points vary for the cups? It might be a decent idea to offer some extra points for the really really unattractive cup ties? For example Macclesfield in the cup last year drew a respectable 6,408 with a tenner a ticket offer. If there was an offer of double the points for it so you get 30, would a similar fixture draw a few more perhaps? Would it make much of a difference?

Not sure if anyone has seen confirmed how long the points last for?

Is there any points available for purchasing merchandise? How much? A point for every tenner spent in store or something similar? What about sponsors stuff? Says you get points for every transaction but doesn't give details.

I noticed a 'loyalty balance' as some sort of cash back scheme (currently at £0.00 on my account for me) how does this work?

All in all the system seems to work so far. If I go Franchise Saturday I'll have my self over the 50 point mark required to be pretty much guaranteed a Chelsea ticket, even if I don't if Preston tickets go on sale shortly i'll be fine as well.

Where you find that ?

The club released a blurb the other day on how to sign up etc and from what i could make out you need a myworld membership as well as being registered for tickets ?
I followed their instructions but got nowhere on that

http://www.swindontownfc.co.uk/news/article/buyticketsandreceivepoints-1025374.aspx

There have been a variety of news articles going back to march. This one above was from 4 days ago.

Yeah thats the one I read

I have exactly the same problem - registered for ticket purchases no problem, but cannot seem to get registered on the my world site - I always end up on the under 10 season ticket page.

 :badmood:Does anybody know how this works...?

Yep
Trouble is in the release for Chelsea tickets it states you need a myworld membership


Have just emailed the club so will hopefully get an answer.
Must think am a right dozy twat as emailed them the other day re putting my daughters points on her account as i didnt reassign them - fair play to Jason at the club who sorted that in a couple of emails

Still doesn't answer the questions I have asked or go in to any great detail. The other mentions of them have been brief referring to a loyalty system coming.

I may be wrong but during the phone in it was mentioned there would be a referral scheme coming. It wasn't clarified much, it could just mean on purchases from the club, or they may use referral on other vendors products if you click through a link on myWorld.

The latter makes some sense in the it would work like quidco/topcashback. You click and purchase, the vendor pays the referral fee to the club, you get a % back (hence ' loyalty balance').

Could be totally utterly wrong on this mind. We'll see.
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Anyway I think all we know is 10 points for away, 15 points for home. Nothing else is clear (probably not 100% decided yet).

I'm not sure how I did it but I managed to set up my account when I purchased a Crewe ticket and now have 15 points. I've asked if I can redeem my Torquay ticket stub for another 15 points!

Do I need a Myworld card?

You don't need one but as a Non STH, if you do have one it saves the need to collect, print tickets. They are loaded onto the card and that is used to scan to ground entry, the same way the ST is.

Signing up to myworld will take you thru to checkout where you pay a quid for card delivery. Whether want or not. As posted above may come in handy tho.

I don't understand this at all.

The 'My Account' link tells me I have my Dad's season ticket assigned to my account but if I look under 'Match Tickets' it doesn't display anything. It doesn't show as having any loyalty points whereas I assume a ST holder would have some. The 'Membership' hyperlink just directs to http://www.swindontownfc.co.uk/tickets/U10tickets.aspx for some absurd reason.

My other email address says I have an account but need to activate it but can't.

Forget that hyperlink. Membership is bottom right of e ticket page

To get the memberships up, click on my account and go to the bottom and it says 'My Memberships'

Still doesn't explain how the fuck I've been assigned someone else's ST!

Just keep quiet about it and see what happens when you turn up and sit in their seat :)

As it is his dad he will likely be recognised

:sherlock:

Jesus Christ it's probably just a data set up issue. Stop moaning and contact the club.

It's on there somewhere if you have a fiddle around. Under My Account somewhere I think

Got it after emailing club.. the blurb released 5 days ago said its under the membership tab. It's not. It's down the bottom right on eticketing page. That wasn't there before today tho. Hey ho all done now tho

Why so touchy?

I tried but the box office just cuts me off after holding for a few minutes. I managed to sort it out myself eventually which I'm sure you'll be glad to hear.

Its not just that he has added you to his network is it (or vice versa?). This would allow him (or you) to buy tickets on each others behalf.

Is this just an online thing ,I assume I still go to the County Ground and just buy a ticket without being on a myworld database?

You can
Obv no loyalty points that way but if you dont care then all is good

I don't think my 1 or 2 games a season will get much in the way of loyalty points and its my natural reaction to rally against compulsory membership schemes.But if its not compulsory then fair enough and we now have an official measurement of who's the best fan in a handy points system.

Fair play to the club, they sorted my issue out quickly and easily.  Well done.  Just a quick question, do I need to get a card, or not...happy to pick up tix at the CG for home games, and obviously need the tix for away games.

Well the clubs release said


When you sign up for myworld you have to follow on and pay for the card - all part of the membership

Up to you - i took no chances and signed up so have to splurge a whole pound on delivery  :Ride On Fatbury's Lovestick:

:D I assume Mex gets an 800 pt headstart?

I've been printing mine off all season (2 games, account credited with 30 points), but have paid £1 to get the card just in case.

The card system is an excellent idea for non-ST holders, although am I being cynical in wondering what kind of chaos might ensue?

Apart from maybe an fa cup final or a championship play off final and then subsequent premiership season, I'm pretty sure everyone who wants a ticket for Swindon games will get one, even this one, especially as its on telly box.

Think the loyalty thing is a good idea, but not sure how beneficial it will really be for a loyal supporter v a johnny come lately for a big cup tie.

Not just home ties though
Will come into its own with an away tie ( bristol etc ) where capacities are a lot smaller or indeed a decent away FA cup tie against a larger club

No that's a fair point that I hadn't considered!

Didn't sell out in the cup a few years ago. Ahh De Vita... what a night.  :beers:


Don't you get more points for Home games than Away though? That's shite in my opinion.

Yep, just did it. Better safe than sorry.

I guess the thinking is we make more money for home games so its to try and get more bums on seats at the CG for some of the less attractive matches.

Was chatting to a mate at work today who is a chelsea ST holder
Their loyalty points awarded are 1,3 and 5
For league games 5 points would be for the likes of Hull and other less attractive games

3 pts for the likes of Palace,Fulham etc with the big games ( manure,liverpool etc ) being one point

Of course they have a limited ST list that is always oversubscribed - you can only get on it if someone leaves AND you have the right amount of loyalty points

Oh and as of this morning they still hadnt released ticket information for this game

Yeah, I guess so - Good point. I still think the 300 odd who go up to carlisle deserve more than the 6000? odd we'll have at home when we play them, though.

But as far as bums on seats, even if it encourages a handful of people it's still more money for the club. Happy days.

What do points make?

(http://www.thepoke.co.uk/wp-content/uploads/2011/03/bruce-forsyth2.jpg)

It's a good system for the likes of Oxford away which was complete and utter chaos. Hopefully also stops the stupid "I'm a better fan than you" bickering.

Still not sure how long the points are supposed to last.

Out of the 300 odd who go to Carlisle,  how many wouldn't do home games as well?

Some of the 300 who go to Carlisle are exiles living in the North of the country.  Then again, some people travel long distances to every home game. The system is probably as fair as you can get. There will always be hard luck stories, though.

Didn't think about that at all. Fair point!

That was kind of my point. The exiles that attend away games near their homes aren't putting themselves out anymore than someone living close to Swindon who attends only home games. Those who attend both home and away wil earn more points than either of the above groups, as they should.
Good system in my view.

Trying to sign up and sure I saw the answer somewhere, but where do I get my client ref number? Not in any email I've had.

I lied, it was in an email from June for anyone else as idle as me.

I'm sure it's already been asked, but is it possible to re-allocate loyalty points once the tickets have already been bought under one account?

I emailed club who did that for me - daughter had 2 stubs added to her account

Just went to sort my ticket for Chelski - now I dont think I'm doing anything wrong, I assume I have to create a logon and then associate it with my ST but when I go to the page for the match and click more info I get:

We're sorry!
This event is no longer onsale through the e-Tickets site or it has sold out. Always check onsales dates for all events to make sure that you don't miss out on any match tickets.

Please return to Ticket Home to continue browsing.

What's going on ?

Or you can 'phone the box office number and they'll do it for you.

Have you associated ST before looking at Chelsea tickets ?

I get the same message but thats because have no ST so am ineligible to buy yet

Why it just cant say to are no eligible rather than its no longer available  :badmood:

Just purchased my Wolves and Brizzel City tickets and I'm now up to 40 Brucie points. Just need to cash in my Turkey ticket stub and I'm up to the magic 55 points mark. Yay.

May be wrong but I think the deadline for 'cashing in' old ticket stubs was Saturday midday.

Hopefully. They didn't give me a deadline.

I got that, just kept clicking through anyway and managed to get my ticket in the end.

Seems like a good idea the new system, going through teething problems at the moment. I assume I've put the game onto my card, but cant find confirmation of that anywhere. And i got three confirmation emails.

I'm hoping those of us with QPR stubs can still trade in for loyalty points. It's all gone very quiet on that front, despite one of Jed's tweets noting "We all know who you are".

Only 3? I got 10 when I booked Wolves tickets for me and the kids (honestly). If you've only got 3, maybe you haven't got it after all (joking).

Face it, they just don't want you there - get the hint :)

I am getting the same error. I have 2 other season tickets linked to mine, and when logged in even had a nice little message of "You have reserved seats" - clicked on the message, added the Chelsea tickets to the basket and clicked on "My Basket"...that's when I got an error message at the top, and the same message about tickets no longer being on sale...

Keep persevering. The whole thing seems pretty unstable but I got there in the end. Mainly using the back button and then clicking through again. I'm no Techy but I don't like being beaten.

Fucking dreading logging onto this piece of shit when I can get my ticket!

If its that much trouble just use the phone.

I'm still waiting for my MyWorld card which I purchased on the 4th Sept. Has everyone received theirs ok?

It's a piece of piss.

Still waiting (ordered before you).

I thought I read somewhere on here (buggered if I can find it now), that you get 15 points when you set up your my world account. Is this a complete figment of my imagination, as I don't seem to have been awarded any for setting it up, just points for purchased tickets?

Yes, you made that up. You only get points for tickets purchased.

Thanks  :-[

Ok cheers. I suppose there was a mad rush when the Chelski game was drawn out.

Emailed Jason in the store who said they were just sorting the address labels and that the cards would go out later this week.

Good news, cheers.

Ordered mine on 3rd, was going to ask the same question myself! Presumed it was just a case of getting all the admin done.

Someone mentioned points for purchases online / in the store?  Is this true?  I need a new bobble hat.

I've been ordering via the web site and picking the goods up, as that way they'll know what you're purchasing, as they never ask for a MyWorld card in the shop.

It's a different type of loyalty points on purchases in the shop. Doesn't count towards match tickets, or so I've been told.

More like a nectar card from what I understand

Thanks