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Author Topic: Ebay disputes questions  (Read 1154 times)
Chubbs

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« on: Wednesday, July 8, 2020, 09:28:46 »

Long story short, i purchased an item which i thought might be too good to be true and ended up being so. Received an email saying the account was hacked and the items do not exist. No issue, i put in a request for a refund and actually forgot about it.

Received an email from eBay saying the refund will be processed and then a subsequent email from PayPal saying they will refund the funds.

I'm 99.999999% sure these emails are legit, there is nothing that jumps out at me and the email addresses are all correct but here's the issue:
I was in such a rush to get this deal i didn't sign into eBay to buy them, i just used the guest express check out and paid via visa checkout (not PayPal)

I do have a PayPal account but its associated to a different email address the correspondence came through, so I'm a little confused.

Any ideas?
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michael
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« Reply #1 on: Wednesday, July 8, 2020, 09:38:54 »

If you paid by debit or credit card just go to your card issuer and get them to sort it out for you.
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Simon Pieman
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« Reply #2 on: Wednesday, July 8, 2020, 09:53:09 »

Long story short, i purchased an item which i thought might be too good to be true and ended up being so. Received an email saying the account was hacked and the items do not exist. No issue, i put in a request for a refund and actually forgot about it.

Received an email from eBay saying the refund will be processed and then a subsequent email from PayPal saying they will refund the funds.

I'm 99.999999% sure these emails are legit, there is nothing that jumps out at me and the email addresses are all correct but here's the issue:
I was in such a rush to get this deal i didn't sign into eBay to buy them, i just used the guest express check out and paid via visa checkout (not PayPal)

I do have a PayPal account but its associated to a different email address the correspondence came through, so I'm a little confused.

Any ideas?


The emails should be ebay@ebay.com and service@paypal.co.uk based on my recent experience of getting a refund.

edit: have a read of this: https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065
seems totally legit and nothing to do with your eBay account but the details you entered as a guest. Paypal facilitates the card payment so it'll probably go straight to your bank account as a card refund.  
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Valid Pint

« Reply #3 on: Wednesday, July 8, 2020, 12:22:05 »

Hello Chubbs. I am trapped abroad & need a modest amount of thousands of pounds sterling to return home.
PM me with your bank account & card details.
Thank you.
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Chubbs

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« Reply #4 on: Wednesday, July 8, 2020, 16:15:33 »


The emails should be ebay@ebay.com and service@paypal.co.uk based on my recent experience of getting a refund.

edit: have a read of this: https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065
seems totally legit and nothing to do with your eBay account but the details you entered as a guest. Paypal facilitates the card payment so it'll probably go straight to your bank account as a card refund. 
Cheers Si, i'll give it a few days and see what happens.
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bamboonoshop

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« Reply #5 on: Wednesday, July 8, 2020, 23:53:17 »

I keep telling you the website about my mates bees is lonehoney not lovehoney and Wish cannot sell you a Samsung S20 for $13.99  Wink
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jutty274

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« Reply #6 on: Thursday, July 9, 2020, 07:05:11 »

Long story short, i purchased an item which i thought might be too good to be true and ended up being so. Received an email saying the account was hacked and the items do not exist. No issue, i put in a request for a refund and actually forgot about it.

Received an email from eBay saying the refund will be processed and then a subsequent email from PayPal saying they will refund the funds.

I'm 99.999999% sure these emails are legit, there is nothing that jumps out at me and the email addresses are all correct but here's the issue:
I was in such a rush to get this deal i didn't sign into eBay to buy them, i just used the guest express check out and paid via visa checkout (not PayPal)

I do have a PayPal account but its associated to a different email address the correspondence came through, so I'm a little confused.

Any ideas?
I had the same thing happen to me, I raised a query with paypal as well as ebay, it took about a month but I was refunded the cost of the item straight back to my bank. I had emails from both paypal and ebay about it.

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Chubbs

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« Reply #7 on: Thursday, July 9, 2020, 15:13:54 »

As suggested, i'd been refunded straight into my bank account.

Thanks for the advice chaps.
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bamboonoshop

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« Reply #8 on: Thursday, July 9, 2020, 15:57:35 »

Mo problen  Wink
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