Complaining

[The Grim Reaper]

I still can't believe someone would pay £12 to fit light bulbs!

[Batch]

worth every penny on the drivers side bulb on mine. no more scraped to fuck knuckles. let hlafords girly hands man do it.

actually I let the bloke with the home garage do mine, and he doesn't charge 12, but I'm not ashamed.

[Flashheart]

It must be a right kerfuffle pulling of the plastic covering and what not. Fuck that, I'd gladly pay 12 quid to spare myself from the hassle.

[Batch]

modern car design. they seem to not want users to replace them. every other car I've had was a piece of piss. this one is a fucker for space

some cars mechanics have been known to drop the bumper just to replace a sodding headlight bulb

[Jamiesfuturewife]

I've had 3 really crap customer service experiences recently. One in Boots, one in Sainsburys, one in Argos. Decided to complain about them all

Boots REALLY impressed me - store manager ran me to discuss the problems. Asked me to make myself known next time I was in the shore which I did - she talked through how shed dealt with the problem then put £10 of points on my card

Sainsburys wrote me a letter and sent a gift card

Argos did nothing!

[RobertT]

Just take all of their tiny pens

[Flashheart]

Just take all of their tiny pens

The blue ones? Do they still have those blue ones?

[Red and Proud]

Space is finite, sometimes a bar will run out of clean peroni glasses as it's 'the lager to be seen with', they also lack a certain structural integrity and often break easily, of course people often steal them too.

It's illegal to serve in other branded glasses so there will always be a stash of regular glasses on hand as they can be used for anything and take up far less space than their non-stackable compatriot peroni glasses.  

We in the industry would love to be able to serve 100% of drinks to spec because most people take great pride in their profession, alas it is sometimes out of our control.  

I would always tell the customer first in the case you mention to give them the option of choosing something else, if this isn't happening that is a problem.

Always say something at the time mate, I actually quite like dealing with complaints as I believe in people getting what they pay for and I like it when an otherwise unhappy customer leaves happy.

It's way more preferable for restaurants to deal with things straight away rather than face a bad review after a customer who has said nothing during their visit subsequently puts something on trip advisor for examlple.  If the restaurant deals with your complaint badly then take them to the cleaners on TA.

Also tell them it's your birthday, often a free desert or glass of prosecco can be comp'd.  Don't take advantage though...

Tom you're right of course and trust me i will and do so. However, sometimes you do not talways get the chamce to see if your "premium" drink is being dispensed into another drinking receptical.

[pauld]

Tom you're right of course and trust me i will and do so. However, sometimes you do not talways get the chamce to see if your "premium" drink is being dispensed into another drinking receptical.

Seriously? It's a fucking glass. Get over yourself.

EDIT: that's a smiley, amused "Get over yourself" btw, not an angry shouty one. But really ... it's a fucking glass

[RobertT]

The blue ones? Do they still have those blue ones?

Yes, despite having automated ordering and payment, you still get the joy of flicking through a (laminated) catalogue and then writing out the number before going all new fangled.  You then still get the 5 minute stare off with the bemused looking member of staff under a big A, B or C.  You don't have to be a consultant to identify some process improvement opportunities really, but the pens are a literal little perk we can all still take away.

[Flashheart]

Yes, despite having automated ordering and payment, you still get the joy of flicking through a (laminated) catalogue and then writing out the number before going all new fangled.  You then still get the 5 minute stare off with the bemused looking member of staffed under a big A, B or C.  You don't have to be a consultant to identify some process improvement opportunities really, but the pens are a literal little perk we can all still stake away.

It's all coming back to me now, it's as though I was there yesterday.

[RobertT]

There was a relatively small time musician who produced three music videos about his complaint to United Airlines - they broke his guitar and did an Argos to JFW.

[Pete]

Never has a truer word been spoken

I'm not great at complaining when in restaurants - I always think that the replacement food will be seasoned with a rub round the staff urinal before being served. I'm more happy with being a keyboard complainer.  

Happy Birthday BR

Same opinion when it comes to food, I vote with my feet by not going there again, plenty more to choose from. I think Arriba said the same thing when he found a plaster in his kebab.

If it comes to clothes, hardware etc. no way, get them to replace/fix it or give them a bad review. Dabs replaced my speakers in 24 hours after telling me it would take a month, after one bad review.

[joteddyred]

Yes, despite having automated ordering and payment, you still get the joy of flicking through a (laminated) catalogue and then writing out the number before going all new fangled.  You then still get the 5 minute stare off with the bemused looking member of staff under a big A, B or C.  You don't have to be a consultant to identify some process improvement opportunities really, but the pens are a literal little perk we can all still stake away.

Ah, you obviously haven't been into the new Argos within Homebase at the Orbital.  No laminated catalogues, it's all computerised.  They must have had pens and order forms, but I didn't notice as was collecting an item I'd reserved already.

The service in there was pretty shambolic to be honest.  I had to draw attention to the fact my item had been brought out and left at the side of the till while the lad on it proceeded to dish out items to people who had come in after me.

[Ells]

when he found a plaster in his kebab.

Sweet Jesus. The thought of a kebab alone turns my stomach but that's beyond.

I never complain really. I don't think it's politeness, more cowardice. On the occasion I do though I think a company can make a far bigger impression by dealing with a mistake properly than not making mistakes at all.