Nomoreheroes
The Moral Majority
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« on: Wednesday, April 17, 2013, 14:51:42 » |
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Can you help me fix a problem with my inlaws pc please?
They are running XP and apparently inadvertently downloaded loads of crap programs off the internet. The asked me to get rid of it all and try to get their pc running the way it used to.
I tried a System Restore, but that didn't work. So I then went through Revu Uninstaller to uninstall everything that I (and they) didn't recognise.
All seemed well until they phoned the next day to say that they were getting a box popping up when they ran IE which said something along the lines of Kernell 32.dll error. Version Info Unicode 326.TVI.664W.N5.1.2600.2 Service Pack 3 IE 8.0.6001.18702.
Can anyone give me any tips on how to fix this please?
Thanks
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jayohaitchenn
Wielder of the BANHAMMER
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« Reply #1 on: Wednesday, April 17, 2013, 14:53:38 » |
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leefer
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« Reply #2 on: Wednesday, April 17, 2013, 16:43:42 » |
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Pop it into PC's in Gorse Hill.....he will charge you a pittance....and save you a lot of hassle.
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Nomoreheroes
The Moral Majority
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« Reply #3 on: Wednesday, April 17, 2013, 17:01:42 » |
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Gorse Hill is a loooong way from my outlaws!
I'll try the link that Jayohaitchenn suggests.
Any other suggestions welcome.
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You're my incurable malady. I miss the pleasure of your company.
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sonicyouth
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« Reply #4 on: Wednesday, April 17, 2013, 17:06:21 » |
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I suspect you've probably done this but try asking them to reinstall/upgrade IE if it's only happening when they run IE?
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Peter Venkman
Past glories motivate us when times are bleak.
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« Reply #5 on: Wednesday, April 17, 2013, 17:22:12 » |
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A kernel32.dll error is usually deleting a file that is needed while uninstalling programs from windows.
Do a ccleaner and registry clean it, also run malwarebytes and superantispyware as often virusses/trojans can delete or corrupt the dll or registry which sounds likely to be the case.
If that does not work then try a system restore from the oldest restore point rather than the most recent, (this does not often work with kernel errors) failing that I would reinstall windows I am afraid.
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From the station at Colchester
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Nomoreheroes
The Moral Majority
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« Reply #6 on: Wednesday, April 17, 2013, 17:25:28 » |
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I ran AVG which he has on there - No issues.
I then ran Malware Antibytes - No issues.
system Restore didn't work.
Do we have a good recommended link for ccleaner (which I assume is a program) or a registry cleaner?
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You're my incurable malady. I miss the pleasure of your company.
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Peter Venkman
Past glories motivate us when times are bleak.
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« Reply #7 on: Wednesday, April 17, 2013, 17:32:00 » |
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www.ccleaner.com it has its own version of reg cleaner in it.
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From the station at Colchester
To the cells of Warrington
From the services at Leicester
To the slums of Northampton
We travel over England
And one day Europe too
Cos we all follow the Swindon
We're the famous Town End crew.
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Peter Venkman
Past glories motivate us when times are bleak.
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Perfection is not attainable
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« Reply #8 on: Wednesday, April 17, 2013, 17:33:24 » |
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With ccleaner make sure all the boxes are ticked (except wipe free space) then run it and run the registry cleaner too, run them both twice and also make sure that there is nothing shitty in the startup processes too.
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Logged
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From the station at Colchester
To the cells of Warrington
From the services at Leicester
To the slums of Northampton
We travel over England
And one day Europe too
Cos we all follow the Swindon
We're the famous Town End crew.
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Nomoreheroes
The Moral Majority
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« Reply #9 on: Thursday, April 18, 2013, 07:46:52 » |
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Thanks for that. I'll try that later once I've had a kip!
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You're my incurable malady. I miss the pleasure of your company.
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Nomoreheroes
The Moral Majority
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« Reply #10 on: Thursday, April 18, 2013, 22:12:44 » |
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Tried the ccleaner and registry clean x 4 plus a few reboots. No change.
Decided to go down the route of uninstalling and reinstalling IE. Before doing so I downloaded Firefox and copied over all of the settings from IE - Works fine.
Showed it to the in-laws who said they were happy to try using Firefox instead.
So, haven't bothered to reinstall IE - Will leave that joy for another day!
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You're my incurable malady. I miss the pleasure of your company.
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Peter Venkman
Past glories motivate us when times are bleak.
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Perfection is not attainable
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« Reply #11 on: Friday, April 19, 2013, 07:46:54 » |
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At least its working for them thats the main thing.
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Logged
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From the station at Colchester
To the cells of Warrington
From the services at Leicester
To the slums of Northampton
We travel over England
And one day Europe too
Cos we all follow the Swindon
We're the famous Town End crew.
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Nomoreheroes
The Moral Majority
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Posts: 15723
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« Reply #12 on: Friday, April 19, 2013, 10:07:28 » |
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At least its working for them thats the main thing.
That's what I thought - But no doubt I'll get a call in the next 24-48 hours to say they are having problems!! |
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You're my incurable malady. I miss the pleasure of your company.
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