Sky TV

[Jamiesfuturewife]

Does anyone have any tips on how I can make a complaint with them???

Im going round in circles and loosing the will to live

I dont wish to speak to India  :evil:

I keep being told the only thing I can do is write a letter and I want to just speak to someone

RRRAHAHAHAHAHAHHGAGGGGGGGHHHHH

[Simon Pieman]

What's happened?

[flammableBen]

I bet she's got it stuck on pay per view porn.

[Simon Pieman]

Coooooool

[Arriba]

when i've phoned sky the call centre was in scotland.been a couple of years mind

[flammableBen]

Probably easier to understand Indian workers that the Scottish.

[Batch]

I've got through to Scotland phoning about 7pm,  middle of the night in india.

However you may also want to try this email address, which is a bit better than the bog standard sky email

AllCustomerCareEscalation@BSkyB.com

[Sussex]

Could just be an Indian working in Scotland.

[janaage]

Indians in Scotland have quality Scottish accents.  Livingston is the place you need to speak to, always found them quite easy to get hold of, I think they deal with cancellations mainly.

[Bushey Boy]

Call the number on your sky card, when you get through it goes to scotland and helpful

[ron dodgers]

jeremy.darroch@bskyb.com - he's the guvnor - you should get a reply back from AllCustomerCareEscalation if you do him first!!!  Worked for me - got a a new PVR3 box

[Jamiesfuturewife]

ahh cool thanks guys - basically whats happened is that I saw the advert for recommending a friend where if you your friend takes a sky plus box you get one as well - when I called to recommend someone they told me that offer wasnt vaild and I could only have £50 M&S vouchers

I recommended my friend anyway and 2 days later (get great service off Sky when you want to buy something dont you!!) he has his new sky installed - he gets a free sky plus box AND £50 of vouchers. THEN a day later I see the adverts on TV again about getting a free Sky plus box - so I called them and asked why I was told the offer wasnt valid when I called - Im just getting fobbed off

I did get through to a manager who told me he would look into seeing if I could stop the vouchers and get the box instead he gave me his name and extension number and promised to call me back - he never did - when I called back no-one knows who this manager is or where he works - Sky apparently have 5 call centres - 2 in Scotland - 2 in India and one in London and depending on call volume you could go through to any offthem!!!!

I just keep being told there is no-onw to phone and complain too and you have to put everything in writing so I will try those Email addresses you gave me

[Simon Pieman]

Did you read the small print?

I think you should go on Watchdog

[Sippo]

My mate has a chipped box and gets ALL the channels for free. Doesn't pay a penny.  

[Jamiesfuturewife]

I emailed that address - no-one has got back to me as yet

Sky smell of wee!!