Worth Complaining?

I always have this problem! A machine ate my card last week and I'm still waiting for a replacement.

I don’t work by a bank and my local branch of Natwest closes on a Saturday so in theory I have no means to access cash until a replacement arrives. The last took two weeks not two days as promised and despite moaning like a whore with the clap all I received was a two sentence letter apologising and advising the matter would be looked into.

Speak to their customer service department Lady and advise if you are not recompensed for the time and worry then you will go to the local papers and kick up a stink. The only way to bleed a bank is threaten to smear its name.