Fred Elliot
I REST MY FUCKING CASE
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« on: Monday, November 10, 2008, 17:16:05 » |
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My current phone/broadband package with BT is up for renewal, and whilst I have not had any problems with them I do feel the £69.50 I pay each month is fucking steep.
I can change to Virgin phone/broadband package with fibre optic transfers and free evening and weekend calls for £20 pm
Has anyone had any experience with them with regards to quality of service and support etc ?
Love
Fred
xx
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STFC_Gazza
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« Reply #1 on: Monday, November 10, 2008, 17:25:32 » |
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I have had loads of problems with Virgin Media when they were NTL. we paid bills and gave them proof they still cut us off etc. We cancelled an account in January and were billed until June despite giving the appropriate notice. They didnt keep notes and apparently if a call centre was say in Scotland they could not see the notes left by the call centre in India. Complete shambles. That said, Not sure what things Virgin have done with NTL. have they moved all the work to the UK? Improved customer services? Not sure. I know this doesn;'t relate to Virgin Media as such but does relate to the company they took over. This happened about 2 years ago things could have changed since then.
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Simon Pieman
Original Wanker
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« Reply #2 on: Monday, November 10, 2008, 17:29:38 » |
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If you have Sky, they do broadband and phone deals too.
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Fred Elliot
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« Reply #3 on: Monday, November 10, 2008, 17:32:33 » |
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If you have Sky, they do broadband and phone deals too.
I dont and because my place is listed I am not allowed to have a dish Si |
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Simon Pieman
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« Reply #4 on: Monday, November 10, 2008, 17:37:00 » |
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Not to worry. I couldn't remember. I had a look at the Virgin Media bundles the other day. They didn't really seem that much cheaper than what I was paying at the moment, plus I don't liek the idea of a 12/18 moths contract.
How on earth are you paying £70pm though? You must be ringing up those dodgy lines in the back of FHM!
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Fred Elliot
I REST MY FUCKING CASE
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« Reply #5 on: Monday, November 10, 2008, 17:38:20 » |
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Simon Pieman
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« Reply #6 on: Monday, November 10, 2008, 17:40:56 » |
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Bloody hell my spelling is awful today. I think I need to go back to bed.
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Simon Pieman
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« Reply #7 on: Monday, November 10, 2008, 18:01:19 » |
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Anyway Fred, more usefully, you can get free evening and weekend calls with BT for something like £3 a month. If you tie yourself in for 12 months, they give it to you free.
BT broadband is rather expensive. There's loads of options out there which are fairly cheap in comparison, especially if you're not bothered by tv. If you're on O2 you can get broadband for £7.50 a month or free if you're on orange pay monthly.
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yeo
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« Reply #8 on: Monday, November 10, 2008, 18:16:41 » |
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I have it,never had a problem so havent rung Customer Services.
Personally I think its pretty good.
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donkey
Cheers!
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He headed a football.
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« Reply #9 on: Monday, November 10, 2008, 21:29:07 » |
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I have it and they had a problem sorting out our internet connection as they hadn't finished upgrading all the lines from Diamond Cable (the lot before NTL). The woman I spoke to was very helpful and took full personal responsibilty for sorting out the problem and did so in about an hour. Happy me. I told her boss she was really good.
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donkey tells the truth
I headed the ball. eeeeeeeeeeeeeee-aaaaaaaawwwwwww |
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Leggett
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« Reply #10 on: Monday, November 10, 2008, 23:08:46 » |
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i've got it, no problems yet!
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Fuck you Leggett, fuck you.
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The Grim Reaper
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« Reply #11 on: Tuesday, November 11, 2008, 08:07:33 » |
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I've had the £20 phone & broadband package for ages now. Never had a fault. Only phoned customer services once and spoke to a cool geordie dude who quickly sorted out my phone query. The call centre is in Newcastle, not India/Pakistan.
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magicroundabout
Fanta Pants
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« Reply #12 on: Tuesday, November 11, 2008, 09:12:30 » |
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My current phone/broadband package with BT is up for renewal, and whilst I have not had any problems with them I do feel the £69.50 I pay each month is fucking steep.
I can change to Virgin phone/broadband package with fibre optic transfers and free evening and weekend calls for £20 pm
Has anyone had any experience with them with regards to quality of service and support etc ?
Love
Fred
xx
mate at work has just brought a chipped Virgin Plus box which has got every channel on it for free. Sky Sports, Setanta etc etc. i'll try and find some details on where he got it from etc for you. But obviously you need the Virgin media installed etc first |
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Fred Elliot
I REST MY FUCKING CASE
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« Reply #13 on: Tuesday, November 11, 2008, 09:44:12 » |
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Cheers lads
ordered today, being installed 22nd
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magicroundabout
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« Reply #14 on: Tuesday, November 11, 2008, 09:45:35 » |
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