Please can you all copy and send this letter to
rcore@swindon.gov.ukTo whom it may concern
You won't be surprised to hear that I am writing in respect of the (non) refuse collection that has taken place this week in Ermin Street (in between Crown Inn and Estate Agents on the corner)
You've known for months now that the day of the collection was changing to a Wednesday from a Monday and also the fact that our properties weren't going to be receiving wheelie bins.
So what happens?
We don't get issued with these nice and shiny blue sacks until a couple of days before the 1st Wednesday collection! By which time people have filled their black sacks and have already put them out IN FRONT OF MY HOUSE!
So then what happens?
Well, I start wondering to myself, as it's the 1st week, they'll surely collect these anyway and then from next week, they'll be strict and make a point of collecting blue sacks only. But no, they decline to collect these black sacks, some of which have been out in the street for over a week now.
I then start thinking, well, maybe they'll do a sweep up of all these bags come the end of the week, so today, I decide to phone your 'Help' Line to find out.
Spoke with a pleasant enough girl called Gillian who gave all the standard speak and empathy statements like 'yes I can understand how you feel' etc...only to then find out that any black sacks are not going to be collected not just today, but not even next Wednesday when the collection is due.
Call me unreasonable, but I don't expect rubbish to be sat OUTSIDE MY HOUSE indefinitely, until someone from above decides that 'we best collect those black bags as we're getting too many complaints about this, we can't handle call volumes and our council reputation is on the line here etc...'
I do hope you've got every intention of not only acknowledging this complaint within 48 working hours, but providing me with an adequate and satisfactory response about this issue, and I don't want a standard 'copy and paste letter' you'll probably try and fob me off with either.
Ok, so you're now probably thinking how I want this matter resolved to a satisfactory conclusion, to which I'd say.....
COME AND COLLECT THESE RANCID STINKING BAGS FROM OUTSIDE MY FUCKING HOUSE, OR THIS IS GOING TO GET MESSY!
I await your response.
:evil: