Problem with PC World over my Xbox 360

[OneAndrewFitton]

I bought an Xbox 360 from PC World in august, i had it for 6 days and it got the red ring of death so i took it  back and exchanged it, now this xbox 360 has gone faulty after 6 weeks.

I went into the store the other day and asked for a refund and was told i couldn't have one, they had no xbox 360's in stock so i said i want a refund please , again they said no.

I spoke to PC World customer services last night and they said i could have a refund so i went in again today and i was in there for 2 hours, again they had no stock i asked for a refund and was told no, i told them i would seek legal advice if i did not get a refund but that did not work.

I am not exchanging it as far as i am concerned i'm not buying anything from that shit shop again.

Where do i stand legally on this matter? does the sales of goods act cover me in any way?

Really i could do with a phone number and an address for head office, maybe if i threaten legal action they may force the store manager's hand?

I thought maybe someone on here would know a thing or two about these kind of things.

Cheers.

[Arriba]

contact swindon trading standards.( if your from swindon of course)its on the council website somewhere.
then follow their advice

[flammableBen]

I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental?

[Samdy Gray]

Just quote them the Sale of Goods Act. Tell them it wasn't fit for purpose and you want your money back. They can't downright refuse a refund:

Q8. Can I claim a refund on sale items?

It depends on why you want to return them. The Sale of Goods Act still applies, but you are not entitled to a refund if you were told of the faults before purchase, or if the fault should have been obvious to you. Also, you are not entitled to a refund if you simply change your mind about liking the goods.

Q9. Must I accept a credit note instead of a refund?

It depends on why you want to return the goods.

    • If you have changed your mind, then the shop doesn't have to do anything.

    • But if the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back (provided you act quickly), and you certainly don't have to take a credit note

    • If you do accept a credit note in these circumstances, watch out, as there may be restrictions on their use.

    • If the shop displays a sign stating they only give credit notes instead of refunds, they might be breaking the law and you could report them to Consumer Direct on 08454 04 05 06. Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

[OneAndrewFitton]

Thanks for that, i did mention the sales of goods act but they were not interested, they had some xbox 360 elite's in store and i said as a compromise if they knocked £20 off the elite to £280 that would match the price i paid for my xbox 360 premium and i would exchange it even this was refused so i'm only going for a refund on the matter now.

To be honest i think head office will try fobbing me off with the same rubbish, i need to force their hand but i don't really know how, i've mentioned the sales of goods act and informed them i would take legal action if i did not get a refund but they was not having any of it.

[Tansie_123]

I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental?

Semnd it back to microsoft, thats what i did. They paid for P&P, I got a new 360 and a 3 year extended warranty.

[Spud]

I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental?

Yes they did, they extended everybody's warranty to 3 years.

arriba's advice is the best way to go though, shops normally get a bit twitchy if you mention trading standards.

[Batch]

Get down the CAB and get them on the case.

[Iffy's Onion Bhaji]

That's gutting getting the red ring of death 6 weeks after buying one   They must have had a faulty batch

[ghanimah]

Thanks for that, i did mention the sales of goods act but they were not interested, they had some xbox 360 elite's in store and i said as a compromise if they knocked £20 off the elite to £280 that would match the price i paid for my xbox 360 premium and i would exchange it even this was refused so i'm only going for a refund on the matter now.

To be honest i think head office will try fobbing me off with the same rubbish, i need to force their hand but i don't really know how, i've mentioned the sales of goods act and informed them i would take legal action if i did not get a refund but they was not having any of it.

Goods have to be fit for purpose and if they're not then it's your prerogative to decide on refund or replacement. The responsibility lies with the retailer not the manufacturer, so if they're being as unhelpful as you say then take the names of the shop staff who refused (and let them know that's what you're doing) and write to head office explaining the situation. Ask for a replacement / refund plus compensation for costs incurred (i.e. travel) when you initially took the item back and mention that you will report them to Trading Standards under the sale of goods act if it's not resolved to your satisfaction. That usually does the trick

[yeo]

sounds like a job for teh TEF team of Crack Protesters

[Chubbs]

When will people learn, never buy anything in pc world

[Sippo]

When will people learn, never buy anything in pc world

 :goodpost:

Toysrus are the way forward  

[lebowski]

dont forget your receipt!

if you paid by credit card you may be able to get them on the consumer credit act too, as it's over £50. you would have to speak to your card company about that one though.

[The Grim Reaper]

I had the ring of death when my Xbox was 11 months old. Took it back to Tesco and paid the extra £40 to get the Elite version as it does not suffer from the same fate due to a motherboard re-design. Don't mind paying the extra to get the Elite as it has a bigger HD and is cool black. Even better Tesco didn't check the Xbox i returned properly as I 'accidently on purpose' forgot to pack away the controller in the box. Now I have two controllers, one white, one black!