Thetownend.com

Does anyone know if it's open tomorrow ? I'm in Town and after a Posh ticket, given that the all new singing and dancing 'on line booking' thing keeps crashing, I thought might be easier to go and purchase in person

Usually opens for a few hours in the morning on Saturday non home matchdays

Usually open along with the shop until about 1230

My mate went down last Sat and they weren't open though. I'd ring before making the trip if I were you.

Just to let you all know. Not all ST are in. I went to take my Posh ticket back for a refund as I cannot go and was surprised at the amount of people queuing up. Then the penny dropped. I also did not know that EXISTING ST holders had to collect new cards!

Just been in to pick up my dad's ST and get my Torquay tickets.

Queue for DRS season tickets was huge but no queue at all for the Arkells!

Girl in the shop was very helpful even when her computer fucked up.

Very happy with service.

People still seem to be getting the BOGOF offer on Torquay tickets? Other who have asked the about the offer have been told there isn't an offer which seems odd. Maybe our ticket office is giving them out but ticket master isn't ?

I got a toofer on Torquay tickets yesterday afternoon. But it was cheapest ticket free so the free one was my lads and my mate's lads which would only have been a quid anyway. Still got five tickets for a League Cup game for 21 quid though, can't complain about that!

I need to buy a couple more adult tickets for the torquay game, going to pay on the night so I'll have to remember to ask. Won't hold my breath though.

I have been trying to use the online ticketing system to buy my Torquay ones and it trundles all the way through until I want to pay then it freezes. It has done this yesterday evening and twice today which is a pain.

I can go down the ground tomorrow and get them that way but if this is happening to other people who may be relying on the site then it does not paint the system in a good light.

Sounds frustrating. Isn't the site powered by ticketmaster now? They may be thieving bastards with their service charges, but they'll come good.

Does anyone know, if we purchase away tickets/cup tickets over the phone, do we automatically get 'points' added to our accounts? I don't know how this works........any ideas?

It doesn't appear to work yet, however it does have a record of all your purchases if you look in the history so maybe this will get sorted out later

I haven't actually used 'My World' I'm assuming I log in with my S/T number?

Not sure to be honest, I had to talk to the ticket office to get my account details sorted.
However my account number on My World is different than my customer number form my old season ticket.

Ah, ok...Thanks!

I'll have a tinker later.

Which reminds me, I asked about how to link ST with account and was told that [email protected] was the email address to use to sort it (if phoning is inconvenient).

 Just back from a failed sortie to get a ticket for the Torquay game...chaos down there. Lots of grumpy people milling around looking very pissed off.

Life's too short to hang about waiting to purchase a R1 LC ticket.

I now know what McCrory meant when he said the back room reorganisation, was happy internally, but yet to show that externally
.
Hope there's no plans for a tour of the Arkells brewery any time soon...

 Glad i went Saturday lunchtime now,  there was only a 15-20 minute queue to get STs and Torquay tickets.

Just been down to get tickets for Turkey and renew junior red. Not what I would call slick - a lot of faffing around with season ticket collections so hopefully when they are all done it should be a lot better.

Was going to go down now and collect but will leave it until 4 ish on the way home.

I got mine on Friday and it was not well organised then, thought they might just have learned a little with the shambles down there then.  Surely to help supporters out a Sunday opening would have been worthwhile on this occasion?

Were the ticket windows open or was it queue inside the shop still as it was Saturday when I went down. It was chaos some guy had a list of peoples ST that were definitely not there (only DR I believe) and everyone else's might be there, one guy had driven 70 miles to be told it is in the post . That coupled with people wanting to buy Turkey tickets and also merchandise it was chaotic, thankfully mine were there and I got Torquay tickets all at once.

This.

Did exactly the same as website has fallen over yet again. This is a very simple way to p**s off casual fans.

 :doh:

To offer a counterpoint, I have just selected, paid for, and printed a Torquay ticket for tomorrow in under 2 minutes. Quite impressed.

I would like to do similar but buy my season ticket seat. Anyone know if this is possible?

happy clapper!

Stopped off at the CG after work to pick up ST x 2 and tickets for Torquay. They didn't have my ST x 2 - and said I must have marked for them to be sent out. I assured the lad I hadn't. He then added my name and no to a scabby looking bit of paper and said come back Thursday or they would call me beforehand if they found them. I didn't got mad like the person in front of me did as they are only kids trying to do a decent job.
I then asked for 2 Torquay tickets and didn't mention the bogof offer although virtually everyone around me did. He charged me £20 - now I appreciate this is correct but you would have thought given the circumstances he might have mentioned the bogof.
I feel sorry for the boys and girls working there at the moment.
Not impressed and not many people in the queue were.

I am planning on buying tickets for this tomorrow at some point, after reading the last 2 pages I find this rather worrying.

Do as i do...pay before you go in.

Brought tickets online for tomorrow and Saturday, couldn't have any been easier.

Has anoyne got murrells e mail

 Bit better today...only mild chaos, lass tried to sort me a Torquay ticket, but gave up as no terminal available so fucked off and did something else...customer service eh. Eventual a terminal became available, so one of the lads sorted it...only a 10 minute wait  :) happy days.

It's fortunate you have so much free time in your retirement Reg :)

Careful planning...SY

Ah that maybe why they're not answering the phone then. Wanted to check whether my season ticket was actually there before making a wasted journey/time spent in a queue of frustrated people. Good to see they're committed to ensuring it's equally difficult for all their paying customers to get their season tickets rather than allowing me to short-circuit the pointless queueing with a phone call  ::)

School holidays. He's really only 14...

Corrected for you.

Or born on 29th Feb, or he's a cat.

It does look as if they have got quite a few youngsters working in the ticket office and shop, I assume these are matchday staff drafted in during school / college hols to help out while they get sorted.

It has never been this chaotic previous but I suppose they have let their experience in the ticket office redundant / retire so they have to work it all out for themselves how to organise it correctly.

work experience kids? Good way of saving some much needed revenue I guess  :wink:

At risk of coming over unnecessarily happy clappy, I must report a job well done by those nice 'STFC Store' people in sorting out account confusion on the new online ticket thing: all family now linked to correct season tickets, with the right details, possibly for the first time ever.  Really simple to link together and buy as a group too.

This has made it very easy to nick some other fuckers seats on the halfway line in the DRS for tonight.

That said, haven't picked up actual, real life season ticket cards things yet, so will reserve full judgement and praise as necessary until then.

I did ask where Jock (Dave) was and was told he retired as did the ticketing manager Brian.

Jed made them 'retire'.

More likely to have been Murrall.  He's Jed's 'enforcer', isn't he?  His "Paulie" to Jed's "Tony Soprano"   :Ride On Fatbury's Lovestick:

Same ethos in ticket office as out on the pitch. Keen young untested staff who might make a few mistakes while they learn the ropes but will cost a lot less whilst they do it

So, as I couldn't get through on the phone to see if my season tickets were in or not, I decided to chance my arm at going in in person. And it was fine, credit where it's due.

Staff were (as expected) great and very helpful, bit of confusion at first but quickly resolved by (aaarrggghh! Don't know his name - sorry about that, think it might be the fella who posts on here) the younger blonde-haired fella who was part of the old ticket office crew and survived the summer cull. Couldn't have been more helpful. While the process overall has clearly been a bit of a cock-up, the staff on the ground are doing a great job.

  Very fair comment Paul, the staff are doing their best - unfortunately when I went in on Friday they were overwhelmed and the lack of organisation was obvious.  Seems strange they had tickets stored in at least three different locations and had to check all three for our tickets, multiply that by 4 (that was what I was collecting) and you could see the problems.  Of course, if they had the tickets at the end of June things would have been so much easier for them - and us.

Sorry if I've missed it but does anyone know when season tickets are being posted to those of us who opted for them I be delivered?

Mine came on Saturday.

The people I sit with got theirs today

Thanks both. Hopefully mine are in the post and will arrive in next day or so.

And both are back out of retirement, working the match day windows. Legends.

Although I'd want my leaving collection money back  ;)

Mine were there when I got home last night.

Trying to book tickets for tomorrow, bloody hell, they don't try to make it easy do they?
Firstly why do we have to re register when I am already registered with the ticket office as previously having had a season ticket and before then I was on the system.
Secondly, why change all of the seating numbers? Doh!

Finally after uploading my papyment details it went tits-up and the seats I reserved are now not available...

Bring back the nice Scottish guy on the end of the phone  :suicide:

Seats will be available again soon- happened to me before turkey game
Think it was half hour or so

Online ticketing is sooo temperamental

Thanks.....will try when I have calmed down a bit :badmood: