Thetownend.com

nobody else have a problem with this today? i sent the following email to the club due to what happened. but OTT to be fair but oh well im pissed off and want a replacement

"Dear Sir/Maddam
 
I am writing to express my great displeasure at the treatment by the STFC Superstore on 12 February 2008.

As told on your website, article posted 12 February REPLICA SHIRT UPDATE.

I was told by the cashier that it would only be valid if I had a receipt that was less than three months old. At no point in he article on the website was this stated. The cashier said she would find a print off to prove me wrong, I invited her to do this and she backtracked claiming she had lost the print out. The website in fact was quite contradictory to this stating
 
"Credit Note Policy - The club will issue a credit note for the full value of the shirt, in situations where the 07/08 sponsor's logo has faded. The credit note will be valid for until 30th Sept 2008. The credit note will not be restricted to Lotto products.
Lotto is confident that the problem has been resolved at point of manufacture and a new consignment of shirts is being delivered and the shirts in stock will be replaced.
Once again Swindon Town Football Club would like to apologise to it's supporters for any problems experienced. "
 
no mention of receipts (i may be able to produce proof of purchase if this was paid by my debit card, but this is irrelevant as this is a club issue and as far as i'm aware shirts cannot be purchased elsewhere) or a time limit.....just the fact that there is an estimated 400 faulty shirts and all will be replaced.

The whole thing is a fiasco, not only were the shirts comically sub par for a professional football club. As it stands I have been into the club shop before to enquire about the faulty shirt where the sponsor came off after one wash.

I was told that nothing could be done about this and all the shirts were the same, if it was replaced the same thing would happen and that I ‘washed the shirt at too high a temperature’ I see you are now including washing instructions for these incredibly temperamental shirts, however this is no used to me now that I have a shirt with no sponsor than the club shop refuses to exchange. The shirt was simply washed the same way all the other shirts I have had worn since my birth without issue. To add insult to injury I now get told that only shirts purchased within the last three months will be refunded/exchanged, also something not mentioned on the website. Mine was purchased more than this but despite several trips to the shop to be fobbed off apparently this is worthless.

Surely this club under new ownership will reimburse a loyal fan for the rip off sub par merchandise that was offered by the previous regime….unsurprisingly in all honesty, it was not uncommon for them to cut corners to save money.

On a brighter note I was pleased to hear in the ten point plan set out by the new Andrew Fitton, Jeremy Wray and co. That the club superstore is under review and will be looked to be improved. Hopefully greater communication between senior management making the decisions and the online website and STFC superstore is included in this. All this said I have extreme faith in the new board to eradicate things like this that have constantly annoyed, irritated and aggravated supporters in the past. Please repay my faith in this occasion. I look forward to your response."

I'd laugh at that then put it in the bin. It reads like you've written it as Alan Partridge.

It seems a bit long for me to attempt to read. That's a bad start. I presume it's something about taking back replica shirts. And not in some spiritual we're taking back our home land you mother fuckers sort of way. Or Porch Monkey.

I can't really be arsed to read it, but I suggest threatening to write to the BBC's brilliant consumer watchdog programme, I think it's called Watchdog or something. I've heard that works.

Oh if by some madness I was wrong and it was a spiritual shirt taking back you were after then....


AMEN Brother, let's take back our replica shirts from these soulless corporations. FAN POWER!

I hope I've been of some use.

Way over the top. And I'm almost certain that it said something in the article about having to be within the last 3 months. And if you did wash it incorrectly (according to the washing instructions on the label) you really don't have a leg to stand on.

Hope that helps  :D

let us know of any response, mines fucked and has only ever been hand washed - chances of finding receipt - zero

first year for ages i didn't bother buying my kids the strip.looks shit and seems the quality is too.we can thank the old board for that.doing it on the cheap for maximum revenue.
dont think its fair to ask the new board to cough up.is it only the sponsors transfer coming off?if so does it really matter?

the quality of the shirt itself is good, better than lonsdale IMO  - its only the printing that is the problem

I've had home and away kits since August with no problem.

Still hoping next seasons are better, it was about this time last season we had the vote wasn't it? Should be seeing some new designs soon...

Its all about the stitching as opposed to the printing.

I believe these shirts are in place for two years, so they'll be next seasons as well.

They seem to have sorted out the printing on the black kit. My red top, and it's subsequent replacement were fucked, the latter on first wear before washing.

In all honesty I'm more fucked of with Lotto's shoddy quality/manufacturing process than the club. Clearly the red/white shirts are not fit for purpose and should have been recalled and replaced FOC by the manufacturer.

If you want to go all 'Partridge':

If it's within 6 months of purchase the onus is on the retailer to prove it wasn't faulty at purchase (sale of goods act). Which given the number of returns it clearly was. Also,  I don't think you need a receipt as proof of purchase. If you paid cash you could be screwed, but a bank statement or credit card statement should do (legally).

Having said that, I can't be arsed to take it back now. I just peeled all the Kingswood stuff that was left off.

Really, oh well. Unless our sponsor goes bust in the meantime.

I thought these were only 1 year jobbies as per previous seasons, I think the Black one was a 2 year effort being as it was a 3rd kit.

It would be nice to go back to the home and away kits being rotated when changed, i.e. 1 year the home shirt, next year the away is changed.

Surely football shirts look better without sponsors logos on them anyway. If it's come off, I'd consider it a bonus.

 :D Not having a dig at Stevo here but there are a lot of people that go Partridge when writing official letters.

PS Do you like my cones?

Heh! heh!





Alan Partridge 8)

"There's never any graffiti in the hotel. Although in the Gents a couple of weeks a go I did see someone had drawn a lady's part. Quite detailed. The guy obviously had talent, that's the tragedy."

Alan noting the behaviour of a visitor to a petrol station: ‘Is he gonna get any petrol? No he's using the forecourt to turn around... he thinks he's Rod Stewart!’

"Lynn's not my wife. She's my PA. Hard-worker, but there's no affection."

Anywhoo, back to the original thread which was most wonderful...........

400 faulty shirts, fuck off they're all faulty. They should give everyone who owns the home shirt 20% of the next shirt or even a ticket.

Also, Why do they always watch you like your nicking something.

yeah all fair points about the letter. way ott and very rushed but when your pissed off and you dont have long to write it (wrote it before i had to leave again to make kick off) that comes out.

got a call from the club today saying i can have my credit note but the woman advised me not to buy another one with it as it cant be guaranteed it wont happen again. Theres another year left on the lotto contract but the feeling i got was the club will probably try to worm there way out of the contract due to the shiteness of the shirts. she said other clubs have had the same problem as well.

felt a bit of a pleb for going ott as the woman was apologising a lot, i just really wanted my credit note and i'm going to get it. she did mention something about no more exchanges will be done or somthing though so that could be it. the club seems to have lost quite a bit on these shirts. just as well we're loadsa money now really so we can deal with it.

Easy fix. Embroidered logo

It may cost more, but with the shirts costing less than £5 to make, at least it's a fair deal for the fans.  :x

what would you want a great big Kingswood logo on your shirt for anyway. It's a bonus if it falls off.

My thoughts exactly

Yeah-but you never wash them-I smelt you last night! :wink:

Where the logo was, it leaves a big shadow stain. Looks scabby.

Sounds like a certain Nike problem with the wording ''fly emirates'' on red shirts of a huge premier league team. Thats out of order too, would scrap your unacceptable bit, way too OTT every shirt gets like it.

Agreed, mine's coming off and I'm rather hoping it hurries up with it, it might look less like a Canadian Ice Hockey shirt then.

Well I haven't bought shirts since I realised that the shop was being run for the benefit of one Mikey D. Typical barrow boy stuff this, & if I were Andrew Fitton, I would be going after the previous lot for compo.

why  :?  enough of the diomandis shit

I wouldnt otherwise they are sniffing around the club again, fuck it lets cut our losses and just make sure things are better going forward. Dont ever want any of them lot anywhere near STFC again.

Whats happening with the players shirts after each game? I can only assume that they are either made in a different method or we havnt washed the kit since August....

Could Lotto simply not alter the manufacture of replica shirts

I imagine the player's shirts are consdiderably better quality than what they flog to us.

The shirts are the same but the players are not like common people.

They are possibly subjected to hormone treatment, as they don't even break sweat some say. Modern footballers aren't like the old ones, not a patch on them.

what??? are you joking???? they are the same?  :Ride On Fatbury's Lovestick:

Half the players shirts dont have the sponsors logo/name on them anymore!