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Title: Worth Complaining? Post by: Luci on Monday, February 11, 2008, 10:12:14 Right as some of you may read my bank card got swallowed Sat night when the atm decided it was going to temporarily become unable to dispense cash.
Should I write to the bank in question and complain? Basically if I hadnt been with a friend I would have been completely stranded unable to get a taxi with no money. My credit card is unable to be used in atm's (my choice intentional) and a lot of ppl don't have credit cards anyway so not a viable option. The thing is someone else put their card in after me but the machine gave it back although saying it still couldn't dispense cash. I now have to wait for 5 working days for new card and pin in the meantime using my credit card to live on until it comes through. Worth writing a shitty letter or not as its not like I was drunk and entered wrong pin three times or anything and 100% fault of the bank? Title: Worth Complaining? Post by: STFCBird on Monday, February 11, 2008, 10:23:25 I think you should write a shitty letter.
Title: Worth Complaining? Post by: magicroundabout on Monday, February 11, 2008, 10:23:46 you could always pop into the bank and with id withdraw money from your account over the counter thus saving you having to use your credit card.
Title: Worth Complaining? Post by: genf_stfc on Monday, February 11, 2008, 10:24:29 its always worth complaining ! all you can lose is the price of a stamp - and they have to pay someone to answer it.
Title: Worth Complaining? Post by: Gazza's Fat Mate on Monday, February 11, 2008, 10:27:14 what do you hope to achive? you have suffered no montrey loss, and have only been slightly inconviced by having to use another card.
but if it makes you feel better do it but don't expect a reply. we get snotty letters form time to time and we tend to just send them back saying thankyou for you letter your views have been dissucsed and dissmissed. Title: Worth Complaining? Post by: Luci on Monday, February 11, 2008, 10:30:41 Quote from: "magicroundabout" you could always pop into the bank and with id withdraw money from your account over the counter thus saving you having to use your credit card. I know that but its not the point and its not convenient everytime I need an odd tenner here and there. Title: Worth Complaining? Post by: magicroundabout on Monday, February 11, 2008, 10:32:26 take out £100 and leave some at home in a pot/draw/under your matress and take the odd £10 from there.
Title: Worth Complaining? Post by: Luci on Monday, February 11, 2008, 10:34:29 To be honest I was only wondering whether its worth complaining or not, its the principal of the matter I'm bringing up.
Title: Worth Complaining? Post by: magicroundabout on Monday, February 11, 2008, 10:39:14 Quote from: "STFCLady" To be honest I was only wondering whether its worth complaining or not, its the principal of the matter I'm bringing up. :P i was just trying to make it easier for you ok back on subject. i wouldn't complain as there is only inconvenience and no harm done Title: Worth Complaining? Post by: Bushey Boy on Monday, February 11, 2008, 10:40:01 At the end of the day machines go wrong, its bad luck but the bank wouldnt shift imo
Title: Worth Complaining? Post by: Luci on Monday, February 11, 2008, 10:40:01 Ok Fair enough :P
Title: Worth Complaining? Post by: Bushey Boy on Monday, February 11, 2008, 10:44:10 Lady the banks are getting tougher with compensation etc, blame teh people on wrighting in to refund charges, I tell you these people when they need a loan or overdraft are buggered
Title: Worth Complaining? Post by: Luci on Monday, February 11, 2008, 10:47:14 I dont expect compensation or anything just want them to check it out in case its been part of a scam/broken so that it doesn't happen to anyone else....
Title: Worth Complaining? Post by: Jamiesfuturewife on Monday, February 11, 2008, 11:11:10 maybe you would be better going into the bank to see someone? at least them you could tell them to there face and they would have to aknowledge you?
Title: Worth Complaining? Post by: Gazza's Fat Mate on Monday, February 11, 2008, 12:02:45 go into the bank and do a shit in the middle of the bank! when asked why you did tell them you got a shit service! so thought the bank could do with some more shit.
Title: Worth Complaining? Post by: Dazzza on Monday, February 11, 2008, 12:21:35 I always have this problem! A machine ate my card last week and I'm still waiting for a replacement.
I don’t work by a bank and my local branch of Natwest closes on a Saturday so in theory I have no means to access cash until a replacement arrives. The last took two weeks not two days as promised and despite moaning like a whore with the clap all I received was a two sentence letter apologising and advising the matter would be looked into. Speak to their customer service department Lady and advise if you are not recompensed for the time and worry then you will go to the local papers and kick up a stink. The only way to bleed a bank is threaten to smear its name. Title: Worth Complaining? Post by: Simon Pieman on Monday, February 11, 2008, 13:20:58 Was the atm you tried using part of your bank?
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