Thetownend.com

how does this sound? is it too long-winded? i didn't want to use bullet points as it doesn't give enough detail and looks a little lazy.

it's a modified CV for a tech supp role, hence the detail...



Responsible for logging anything between thirty and fifty incoming support calls, in addition to support requests submitted via email or RM’s website on a daily basis working in a small team of approximately ten. As the first point of contact for customers, I relied heavily on my customer service skills to ascertain the exact problem and additional information whilst making sure the customer was satisfied with the steps that were being taken. All calls were dealt with under a service level agreement and were prioritised and solved within set time limits depending on level of severity and the support contract the customer held. In addition to these main tasks, I was also responsible for remotely monitoring servers – virus definitions, virus alerts, daily backups and miscellaneous network tasks – and had to manage my time effectively in order to give both aspects of the role sufficient attention.

sounds OK to me!

I'd suggest bullet point you main bit's as most employers will not read a large peice of text, if it is easy on the eye it is easy for them to read and compare I've found that out myself over the last few months.

Without my ability to read at the moment, it looks a bit of a block like that. Might just be the forum though.

I'd take out the first point bit.

I'd put 'My excellent customer service skills were used to ascertain the exact problem...'. Take out the sentence before.

I'd also take out 'and the support contract the customer held.'.

I'd try to mention that working under pressure you excell.

thanks chaps

Try this:

Responsible for logging support calls on the helpdesk, in addition to support requests submitted via email or RM’s website on a daily basis.

As the first point of contact for customers I rely heavily on my customer service skills to ascertain the exact problem

Ensure all calls were dealt with under a service level agreement and were prioritised and solved within SLA depending on level of severity and the support contract the customer held.

I was also responsible for remotely monitoring network servers (Using ?), virus alerts, daily backups and miscellaneous network tasks

Sucesfully managed my time effectively in order to give both aspects of the role sufficient attention.

Is this under your 'previous employment' section? If so, I'd personally cut out the bits like where you say "I relied heavily on my customer service skills " etc and just tell them exactly what you did.

All your skills and the selling yourself guff should come under 'personal statement' or something similar.

I agree with bullet points, as I skim cv's initially and if I get several for a position I tend to see things I need from someone easier if they are bulleted, particularly RM stuff, you must have done some educational support then?

If I was you I would invest in a bucket, ladder, squeegee and cloths.

Then do some cold calling.................................