further evidence that they're a bunch of fucking stupid gimps.
i have a new job in hmv and here are a few examples of their retardedness:
1. queuing part I. it's not that hard. we're supposed to be good at it. logic says not to queue where you're going to be in the way of others. where do they queue? right down the busiest isle in the store. we put a new display in the way to try and direct them, yet they still need shouting at from time to time.
2. dickhead customer: "do you have any x-box's in stock?"
me: "no, sorry mate, we're all sold out"
dickhead customer: "none left, are there?"
me: *gives "you're a twat" look*
3. queuing part II. entrance and exit for the queue are clearly marked by a number of signs. people queue at the exit sign.
me: "sorry mate, the queue's just up there (about 5 metres on their left)"
then they give me an unimpressed look and ask "where?"
me: "right where all those people are standing in a queue, cuntface"
4. refunds. customer: "i bought this dvd, can i have a refund please?"
me: "sorry mate, our policy is to only refund when faulty. we can exchange for anything else in the store though (and i can give them gift vouchers if they're not a wanker)".
customer: "well, i doesn't say that anywhere"
me: "ur, well if you look on the back of the receipt, it says it there. and also on the 1 metre square large font sign right above yours and my head. and on that other massive sign as you walk out the door."
customer: "oh"
5. queuing part III. if you're standing at the front of a queue, personally i pay attention and look for the next available cashier. if i see someone who's just been served walk away, i look to see if that cashier is now free and wanting a customer. apparently, this is not normal practice in the public domain. in order to attract the customer, it is necessary to raise your arm in the air and shout "NEXT CUSTOMER PLEASE!" approximately 3 times at the top of your voice.
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6. and one mistake from my infallible self. i'm working on a till close to the front of the queue, so i can see the next customer and they can see me. its about 2pm and i've been working since 9am so i'm pretty pissed off with the public and their inability to queue. "NEXT PLEASE!". i can see the next lady. "WOULD YOU LIKE TO MOVE DOWN TO THE TILL PLEASE MADAM!?". "CAN I HELP YOU PLEASE!?". the tone of my voice is angry. i shout once more and she walks forward to my till. she's blind and didn't know she was the next customer so was unsure whether or not to go