New laptop

[singingiiiffy]

 

Got this new HP Pavilion Laptop last week and it is extremely lucky to have a screen in one piece right now 

Won't let me install anything, first off I wanted chrome, runs download file, pop up appears saying downloading, won't even get to 1% just keeps whizzing past saying downloading when it's clearly not.

Went to use movie maker, not installed anymore is it! Need to download Windows essential 2012 where it is now locked away. Exactly the same happens above just says downloading.

I have actually managed to install Firefox tonight, it's as if when an installation is needed through windows it just doesn't do anything (but pretends to!)

Please help TEF.

[DarloSTFC84]

Have you tried kicking it?

That's the extend of my computering knowledge.

[singingiiiffy]

Anyone else with a more technical response?

[Don Rogers Sock]

Anyone else with a more technical response?

Unplug it before kicking it. More technical

[horlock07]

Anyone else with a more technical response?

Have you tried turning it off and back on again?

[singingiiiffy]

  let's say Iv tried the above...and it still doesn't work.

[horlock07]

let's say Iv tried the above...and it still doesn't work.

Sorry then, you have reached the end of my expertise, I would have by now either a) broken it or b) given it to the wife who has altogether more patience that I have! - Sorry 

[singingiiiffy]

Sorry then, you have reached the end of my expertise, I would have by now either a) broken it or b) given it to the wife who has altogether more patience that I have! - Sorry 

Ok, thanks for letting me know you don't know to fix it

[horlock07]

Ok, thanks for letting me know you don't know to fix it

You're welcome.

[Nemo]

It doesn't sound like you don't have installation issues as much as download ones.

The download of Chrome doesn't get beyond 1% - this is before the installation stage, and suggests some sort of internet/firewall issue blocking the download. You seem to have downloaded Firefox just fine (or was this already pre-downloaded onto the pc?), have you tried downloading anything else?

Perhaps there's some sort of pre-installed firewall/virus checker causing problems here - are you getting any sort of message about scanning downloads or the like?

[singingiiiffy]

It doesn't sound like you don't have installation issues as much as download ones.

The download of Chrome doesn't get beyond 1% - this is before the installation stage, and suggests some sort of internet/firewall issue blocking the download. You seem to have downloaded Firefox just fine (or was this already pre-downloaded onto the pc?), have you tried downloading anything else?

Perhaps there's some sort of pre-installed firewall/virus checker causing problems here - are you getting any sort of message about scanning downloads or the like?

Cheers Nemo, thats whats baffling me, there is litterally nothing on the laptop from new. Just a free trial McAffee but I have tried disabling that incase it was blocking. when i say it doesn't get past 1% it doesn't actually come up with a % bar. just says downloading for an eternity. Firefox was downloaded perfect. the problem iv got is how to resolve it, laptop issue or windows issue and whether to just take it back to currys and say take a look?

[Ells]

I take it you've tried downloading the same file on different browsers? (I know chrome is the problem but presumably you have IE and FF now, does the same thing happen?)

Are you sure it's the downloading and not installing you're having problems with? I only ask because the thing you describe is the same as my issue and I've noticed it's because I can install standard .exe files but not those who which use Microsoft installers (.msi)

[Sippo]

Cheers Nemo, thats whats baffling me, there is litterally nothing on the laptop from new. Just a free trial McAffee but I have tried disabling that incase it was blocking. when i say it doesn't get past 1% it doesn't actually come up with a % bar. just says downloading for an eternity. Firefox was downloaded perfect. the problem iv got is how to resolve it, laptop issue or windows issue and whether to just take it back to currys and say take a look?

There's your answer right there. Take it back to currys. If it is still in warranty.

I really don't understand why people buy the crap from currys/PC world.

[Ells]

There's your answer right there. Take it back to currys. If it is still in warranty.

I really don't understand why people buy the crap from currys/PC world.

https://en.m.wikipedia.org/wiki/Curse_of_knowledge

[Simon Pieman]

There's your answer right there. Take it back to currys. If it is still in warranty.

I really don't understand why people buy the crap from currys/PC world.

I've not bought a laptop or computer from there, but I've picked up some genuine bargains in PC World.