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Author Topic: Wrongly charged  (Read 7533 times)
Skinny Pete

« on: Friday, October 23, 2015, 09:19:46 »

Just looked at my online bank statement and noticed 2 days ago a Visa charge of £56.10 from my local Co-Op. I am certain I have never spent that much in there in one go - just bread, paper sort of stuff.

Is there a way of challenging it?
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Sippo
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« Reply #1 on: Friday, October 23, 2015, 09:21:00 »

Do you have a receipt?
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LucienSanchez

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« Reply #2 on: Friday, October 23, 2015, 09:25:34 »

Did you get cashback?
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Skinny Pete

« Reply #3 on: Friday, October 23, 2015, 09:27:50 »

No receipt, no cashback.
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LucienSanchez

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« Reply #4 on: Friday, October 23, 2015, 09:28:42 »

The cashier pocketed the cashback then, methinks
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Sippo
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« Reply #5 on: Friday, October 23, 2015, 09:30:19 »

Without a receipt you have little of no chance. No Proof.
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4D
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« Reply #6 on: Friday, October 23, 2015, 09:31:50 »

I'd pop to the shop and see if they can help.
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horlock07

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« Reply #7 on: Friday, October 23, 2015, 09:39:49 »

Without a receipt you have little of no chance. No Proof.

Interesting that as I notice more and more shops now you have to ask for a receipt (Sainsburys for example) whereas previously you were just automatically given one.

I would go into the shop and kick off, they will be able to work back through the system to find the transaction which will state whether or not cashback was involved - do co-op like many make you sign a receipt to say you have been given cashback and acknowledge receipt?

If nothing else if the staff member is up to no good will flag it up and ensure they keep an eye on them.
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Amir

« Reply #8 on: Friday, October 23, 2015, 09:48:35 »

If you know the time of the transaction then they can check the cameras.
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Sippo
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« Reply #9 on: Friday, October 23, 2015, 10:15:57 »

If you know the time of the transaction then they can check the cameras.

What will that prove? It'll be his word against the cashier.
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If my calculations are correct, when this baby hits 88 miles per hour, you're gonna see some serious shit...
Skinny Pete

« Reply #10 on: Friday, October 23, 2015, 10:25:45 »

I don't think the cashier has done anything wrong - apart from hitting a wrong digit or something.

I've just talked to them and they are checking their end, but without a receipt they reckon there's not much they can do
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Amir

« Reply #11 on: Friday, October 23, 2015, 10:27:24 »

What will that prove? It'll be his word against the cashier.

Video evidence would mean it's his word against the cashier's?  Grin

It's happened to me before, although in a slightly different way. I got my money back after they watched the video to see what had been purchased.
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4D
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« Reply #12 on: Friday, October 23, 2015, 11:13:21 »

I don't think the cashier has done anything wrong - apart from hitting a wrong digit or something.

I've just talked to them and they are checking their end, but without a receipt they reckon there's not much they can do

With in store cameras and a computerised till? I imagine they should be able to do something.
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suttonred

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« Reply #13 on: Friday, October 23, 2015, 11:14:07 »

Dunno call me a fantasist and a luddite, but if everyone carried cash, this sort of thing wouldn't happen.
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Batch
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« Reply #14 on: Friday, October 23, 2015, 11:17:27 »

Dunno call me a fantasist and a luddite, but if everyone carried cash, this sort of thing wouldn't happen.

Yeah, I feel short changed by it all.
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