@stfcinbmth - This prompted me to speak to George today - I decided not to go with him initially, but BT have already proved hugely infuriating (and I haven't even received anything yet) so I phoned him this evening and gave him my money instead. (He's not cheap by conventional standards, but it ain't conventional Broadband.)
Good on you Barry, hope he gets you sorted.
My exchange is supposed to be going FTTP end of March, spotted some BT Openreach guys working on the new cab over the road opposite me so thought I'd nip over and pick their brains about it all. They know nothing at all, not even what the exchange is being upgraded too, I knew more than them, so I can understand your frustration
I was initially horrified at the exchange being upped to FTTP having had a preference for FTTC, but then sussed that if I have FTTP and it can be sorted as I want it ie coming into the premises at the front(the cab is just across the road) rather than the back where the current phone line comes in. Means I can cancel the BT copper phone line and line rental etc and just use VOIP for telephone calls
Let me know how you get on