Fucking Royal Mail.......
I have had numerous problems, made numerous complaints, got fucking nowhere. So yes, their Customer Service sucks. That said, when it works, I find it satisfactory. When it doesn't work, it often goes spectacularly wrong (as in Bennett's example).
I just wish they could train their 'delivery persons' to SHUT THE FUCKING GATE BEHIND THEM
i appear to be getting no response to my second email and numerous phone calls...
i've claimed the money back BUT i find it outrageous this can be considered a decent response:
Dear Mr Bennett
Thank you for email which raises a number if issues, I will try answer each one in turn.
Firstly, I'm sorry to hear of the problems you're experiencing in contacting your local Delivery Office to arrange the redelivery of an item of mail.
Please be assured that we do all we can to respond to customer calls at the Delivery Office: however, it can become more difficult to do so during times when we have increased numbers of customers visiting the Delivery Office, or when staffing levels dictate that we need to focus more resource on dealing with customers mail as a priority.
If you should experience problems contacting your local Delivery Office again, you may wish to consider arranging a redelivery using our Online Redelivery service, which is available 24 hours a day. The following link will take you to the Redelivery section of our website directly:
www.royalmail.com/redeliveryPlease be aware that we need to allow sufficient time for your item to be returned your Delivery Office after the initial delivery attempt. This is because some mail is returned through our network via your local Post Office counter or a Post Box nearby. This usually happens the same day however, so the item will normally be available for collection or redelivery within 48 hours.
Our aim is to ensure that mail is delivered to our customers securely and on time, and I fully appreciate the inconvenience caused when this is not possible. Mail would normally be forwarded to a Post Office designated by the customer within the same postcode area.
I'm very sorry for the problems you've had with an item of mail that has been returned to its sender instead of being redelivered. Our aim is to ensure that mail is delivered to our customers securely and on time, and I fully appreciate the inconvenience caused when this doesn't happen
Our aim is to ensure that mail is delivered to our customers securely and on time, and I fully appreciate the inconvenience caused when this is not possible.
I have therefore reported this failure to the manager of your local Delivery Office and requested that steps be taken to ensure that any future redelivery requests are handled appropriately.
As some time has now passed since you sent us your original email, I'm hopeful that that your item has now been delivered by us or collected by you. However, if this is not the case, it is likely that the item has been returned to its sender. If a return address was not visible however, the item may have been sent to our National Returns Centre - where we take steps to identify the sender's details and return the mail to them. Please be aware that this process can take several weeks to complete.
If you know who sent you this item, you may wish to contact them to make them aware that the item may be returned to them. If necessary, they may then be able to repost the item to you or provide an alternative. I appreciate the delay and inconvenience this causes and apologise sincerely
for that.
Once again, please accept my apologies, on behalf of Royal Mail, for the problems you've had. I hope that the information and action above concludes this matter but if you do need to contact us again, please quote reference *******
