Only groan i have with BT Spuddy is their awful customer service.
The Indian call centre read off prompt cards and can only answer what the card in front of them says.
Indian = How many lights are on, on your home hub?
Me= None
Indian = There are no lights on, on the hub?
Me = No
Indian = Ok, i'll have to put you on hold
Indian thinks he has put me on hold but i can clearly hear him talking to someone else for 10 mins.
Neither of them have a clue what to do next.
hehe, this is common across the board of all internet providers. At least you semed to be able to understand what he was saying