how fucking thick.
Please wait while we find a customer service representative to assist you...
You have been connected to Deborah Wilson.
Deborah Wilson: Thank you for contacting McAfee customer service. How may I help you today?
martin howells: hello. i contacted your technical support last night regarding my subscription to McAfee products. I have upgraded my computer to x64 Windows and realise now my McAfee software is redundant even though i have recently paid £50
they informed me to contact yourselves to see if i can either have a refund of exchange for the enterprise version which is x64 compatable
Deborah Wilson: One moment please, while I look up your account details. I appreciate your patience.
martin howells: my support ref is: 22090312
Deborah Wilson: Martin, I see that you have valid McAfee products registered under the e-mail address
Deborah Wilson: Martin, I am sorry, McAfee upgraded products are not compatible with Windows XP 64 bit.
martin howells: That is what your technical team told myself but said there is an Enterprise product which is compatable and to discuss with yourselves the posibily of obtaining this so my computer is protected
Deborah Wilson: Would you like to get the refund for the recent purchase?
martin howells: i would yes or could i put this towards the compatable x64 version?
martin howells: or is the enterprise version not for home based users?
Deborah Wilson: Please let me know whether you use a 64 bit operating system or processor.
martin howells: i use both. i have windows xp Pro x64 edition with a P4 x64bit compatable processor
Deborah Wilson: Martin, McAfee is compatible with Windows 64 bit processor.
martin howells: so i can use my McAfee with Windows XP Pro x64 edition?
Deborah Wilson: Martin, McAfee is compatible with Windows XP Pro.
martin howells: but i'm using the 64bit version
Deborah Wilson: Martin, McAfee is compatible Windows 2000 (Service Pack 4), Windows XP (Service Pack 2 and Service Pack 4), Windows 64 bit processor, Windows XP Pro and Windows Vista 32 bit.
martin howells: ok. but when i have tried to download my McAfee from my account page it wont let me install it.
Deborah Wilson: Martin, did you receive any error message or error code that you can provide me with?
martin howells: the message i recieve is: The version of Windows installed on this machine is not supported. Please refer to the product document for a list of supported operating systems.
Deborah Wilson: Martin, McAfee is not compatible with Windows 64 operating system.
martin howells: which is what i've been trying to say. But apparently you have an Enterprise McAfee product which is
Deborah Wilson: Would you like to get the refund for the recent purchase?
martin howells: yes please. can i not purchase the enterprise version
Deborah Wilson: Please give me a moment while I process your refund. I appreciate your patience.
Deborah Wilson: As requested, we have refunded the McAfee Always on Protection charges of 49.99(GBP) for McAfee Internet Security Suite, which will be credited to your account within 3 - 5 working days, or before you receive your next credit card statement. Your reference number will be CS238481787.
Deborah Wilson: The McAfee Always on Protection feature for your account under the e-mail address
mhowells1978@btinternet.com has been cancelled. Your account will no longer be automatically renewed.
martin howells: ok thank you. how much is the supported Enterprise version
Deborah Wilson: I would recommend that you contact our Corporate Customer Service at 800-338-8754 and select option 3 in order to receive further assistance.
martin howells: is that 0800??
Deborah Wilson: Yes, it is 1-800-338-8754.
martin howells: ok thanks
Deborah Wilson: You are welcome.
Deborah Wilson: Is there anything else I may assist you with today?
martin howells: no thank you. my head hurts now so i need a lye down
Deborah Wilson: You may receive a survey from McAfee in the next couple of days that will give you an opportunity to provide feedback on the support I’ve offered. This information will be used to further improve our support. You may end this chat at your convenience. Thank you for visiting the McAfee Customer Service.
Thank you for using Chat! (You may now close this window.)
Your session has ended. You may now close this window
