Thetownend.com

We hope you’ll stay with us, but as these changes will increase your monthly bill by more than the Retail Price Index (RPI), currently 1.3%, you’re entitled to end your agreement without charge.


If you want to do this, please write to us within 30 days of receiving your text notification message at:


Vodafone Limited
The Connection
Newbury
Berkshire
RG14 2FN


This information only applies if you received a text from us directing you here. If you’ve received this information from anyone else, the details here don’t apply to you

Doesn't really affect me as just on a monthly bundle and never go beyond what I get through the bundle.

However my deal is coming to an end and the prices everywhere seem to have shot up, presently paying c.£31 a month and get unlimited free calls and texts to all numbers and a little data and nothing I can see seems close to that, completely footloose as Vodafone coverage is crap in Cumbria but we shall see what I can find?

Looked at Giff Gaff?

I will have a look, as I am a complete luddite on such matters I presently have a Galaxy S4 mini looking for something similar size (it has to go in my trouser pocket!) but better (if possible going forward) any suggestions?

I've not had any text about this. I'd love to end my contract early. Does that mean i would have to give the phone back?

Good job you got the text because you can't leave a contract early unless you cancel in the cooling off period.

Got a text today saying my contract will stop in 30 days. No questions asked. No phone call to try and keep me, nothing. They don't even want the phone back. I've only had it 6 months. Result.

What did your letter say?

Think I may have missed this, is it worth sending today and backdating the date I sent the letter to Friday?

Think I may have missed this, is it worth sending today and backdating the date I sent the letter to Friday?

Did you receive the3 text on 15th June? Some people received it later - it's 30 days from when you received the text

I sent my letter off on the 9th July but I'm yet to hear back so I'm probably going to phone up today or tomorrow

Just need to decided what to do now.
Sell my 6s and get a new cheaper contract or just go sim free.
Being a high data user (my wifi at home is shit so tent to use 4G to stream BT Sports and Sky Sports) there is no much difference in going sim free or a contract with a new phone and sell one of the phones.

All you can eat data sim only deals on Three are probably what you should look at and these are cheaper than plans with mobile phones.

they have some good deal but aren't they notoriously shit?

Giff gaff, like you mentioned to me before have Unlimited everything for 20 a month, which isn't bad.

We are now contacting members who are using a goodybag with an Always On data allowance and who have been identified as using the network in a way which impacts other members, consistently over a period of time. We are sending them an email to explain this policy, and offer advice on how to reduce their impact on other members.

Where members are either not able or not willing to change a behaviour which impacts the data experience on giffgaff, we have a responsibility to make the situation fairer and protect the vast majority of members. This is particularly true at giffgaff, where we have been built on the principles of fairness and mutual giving.
 
For this reason, when reaching the end of their current goodybag, members who have been warned but not modified their behaviour, will be prevented from repurchasing an Always On data goodybag in the future.

Importantly, members with an Always On goodybag will never see their allowance removed from them and there is no limit to the amount of data that one of these members can use. A member is only contacted if their specific usage pattern is impacting the service of other members, not when they reach a given volume of data.

How much are you using per month? I'd imagine a fair amount for streaming? You'd be better off sorting out your broadband too, a speed of 6-8MBps should be fine for HD streaming.

GiffGaff has a traffic flow policy after 6GB.

I haven't received any of these texts?

Just got my PAC via text as requested. Like Chubbs, I'm surprised they didn't try to call to offer me another deal.

EDIT: They tried to call me a few hours after I received the PAC.

Then sent a request for a phone unlock code and got it within 20 minutes, saved me paying someone £25 to do the same thing.

Called for my PAC today and finaly spoke to someone who gave a shit. Been offered 30% off the bundle i choose. Its tempting.

What did you do in the end Chubbs? I've gone to GiffGaff and the '4G' speeds are piss poor and comparable to the 3G speeds too. For example, Spotify is buffering all over the place despite using normal quality. Something to consider if you're still mulling things over.

I think I will look out for any offers and switch again if it stays like this.

I think I might switch back to Vodafone. £25 p/m for 20gb of data, unlimited calls and texts and Spotify for free. GiffGaff is comparably the same cost when I factor in Spotify but I have been unimpressed with the data speed. It would still be a £15 p/m saving before I cancelled the contract.

I wish I never. I've been On the phone to them or live chat at least 15 times since I renewed. It's been a joke.