Thetownend.com

Here we go chaps and gals

My ISP is virgin, so my mail server is virgin.  Been using the mail account on that for years.

I've just set up a second mail account which needs to send via a different SMTP mail server.    I can receive mail sent to this account, but I can't send from it - everything bounces back and I get 'relay 550 not permitted' message.

I kind of get why this is happening - some ISPs allow mail relay and some don't.  What I want to know from any geezers out there is - is there any way round this without changing my ISP?

Ta

If the second mail account comes with it's own SMTP server, then you shouldn't be getting the relay error from Virgin.

Sounds like the second mail account is trying to use the Virgin SMTP server.

Check the mail settings are correct.

Ok, I will check this again, thought I had it right already

have you tried rebooting?

That's not serious, right?
It's a home laptop used for non-work related stuff so it gets turned off/on eg rebooted all the time.   

As Jonny72 suggested, I've checked the accounts and all is ok. I tried adding the password for the second mailserver account in the advanced settings tab even though I'd already added it in the first place - doesn't look like that worked either.

Any other ideas chaps? 

What mail software are you using?

You sure that was the settings for outgoing mail that you checked?

Can you see what server the error message is coming from?

>> software is Outlook

You sure that was the settings for outgoing mail that you checked?
>> pretty sure yes, I created the new account with password for the second mailserver.  I did the account settings test, which failed on 'send test email', so entered the password again on 'more settings/outgoing server' tab - though according to everything I've read, that's not necessary - but then the test email gets sent.

Can you see what server the error message is coming from?
>>I get a bounced mail every time I send, just says '550 relay not permitted' guess that's coming from my mailserver - doesn't look like it's bouncing from the recipient's server.

Can you try rebooting it again?

So does the outgoing mail server (smtp) box have the correct server that you were given for the second account?

Have you checked the "outgoing server requires authentication box"?

So the error message doesn't tell you the smtp server that has bounced it? Maybe click more options?

Use the same smtp server as the account which works and see what happens. Don't change the incoming mail server though.

Good thought!  That was the first thing I tried and because it didn't work I changed to the 'correct' (and different) mail server.

Now all the test mails I send just come back into the Inbox as if I've sent to myself, some sort of loop going on there I think.

Will keep trying - any other suggestions welcome.

they may be blocking port 25, just set the port for the smtp server 587 see if that works