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80% => The 4D Q&A forum => Topic started by: jimbob on Thursday, August 27, 2015, 20:18:35



Title: Sky go problem...
Post by: jimbob on Thursday, August 27, 2015, 20:18:35
So I'm getting this message on the iPad. Have wifi at home and work and it works ok at work strangely?? anyone got a fix for this please?googled it and tried the suggestions reboot/delete app/turned router off etc

Phoned Sky go and spoke with their tech team who said it must be a ISP issue as works ok at work. ISP is seethelight who are closed

Cheers


Title: Re: Sky go problem...
Post by: The Million Pound Man on Thursday, August 27, 2015, 20:26:14
i used to have this when connecting to the work wifi (american firm with a NY IP address).


Title: Re: Sky go problem...
Post by: Batch on Thursday, August 27, 2015, 20:30:31
go to : http://whatismycountry.com/

Assume it says USA, seems though people have had issues re: allocated country v geolaction (i.e. the country who has "bought" the addresses).

Not sure what else you can do if rebooting the router isn't allocating you an address that it doesn't think is UK based, other than the VPN can of worms.


Title: Re: Sky go problem...
Post by: jimbob on Thursday, August 27, 2015, 20:37:21
Yeah, looks like it thinks your IP address resides outside the UK.

Are you using a VPN? If not, who is your ISP?

Google this "what is my ip", what does it display? Or go to : http://whatismycountry.com/

Cheers...Yeah it says USA?!...so what's my next move?

My ISP is seethelight


Title: Re: Sky go problem...
Post by: Batch on Thursday, August 27, 2015, 20:41:57
Updated my post. Not sure what to do next..

The allocated country/geolaction stuff I'm not clear on - no idea if its seethelight or sky's issue


Title: Re: Sky go problem...
Post by: jimbob on Thursday, August 27, 2015, 20:48:55
Thanks for your help Batch


Title: Re: Sky go problem...
Post by: jimbob on Friday, August 28, 2015, 17:49:37
Turns out seethelight bought some new ip addresses but hadn't yet registered them for the uk...they just got me to turn off router for 5 mins and job done


Title: Re: Sky go problem...
Post by: Sippo on Friday, August 28, 2015, 18:09:00
So turning it off and on again solved the issue...


Title: Re: Sky go problem...
Post by: jimbob on Friday, August 28, 2015, 19:23:57
It didn't yesterday as it must have been giving me another USA IP address...she ensured that I got a UK one this morn


Title: Re: Sky go problem...
Post by: DarloSTFC84 on Saturday, August 29, 2015, 10:45:09
Oddly, I use my mums and dads sky go log on on my iPad and iMac.. I can't watch any films for more than 15 minutes without it just stopping. My other half uses her mum and dads and it works fine.. Our internet connection is as good as you can get, pretty much... But it really is frustrating. It even does it when connected to different wifi networks..


Title: Re: Sky go problem...
Post by: Batch on Saturday, August 29, 2015, 17:13:48
that's cause apples are rubbish innit ;)