Thetownend.com

On a day when we could all do with a distraction from Wray/Patey/Di Canio talk.....

Has anyone seen the STFC Player 'highlights' from the 2-2 draw against Coventry? For a cracking game, they've produced 3 mins 24 secs worth of footage. Quite rightly they've kept the Coventry attacks down to three clips (1st goal, 2nd goal and golden chance right at the start of the second half) but have missed out just as many guilt edged Swindon Town chances...

Namely; Ritchie heading against a post when it was 0-0, Miller's golden chance at 2-2 and A.Rooney's headed chance also at 2-2.

Yet, Paul Benson shooting over into the town end from 20 yards has made it in and Fleck breaking his skull makes it in as well. Who the fuck researches what footage goes into these highlights? and how are they still in a job?!

Moreover, the 2-2 draw at Carlisle away received over 7 minutes of footage which is much more like it. (Ironically, they still managed to miss out Gary Roberts golden late chance to win it!) For my £4 a month, i fully expect to be getting something that you can't get on the SkySports website or by watching the football league show back on Iplayer!

and before you ask "have you complained?", yes i have. Their customer services team automatically sends a mail reply saying they'll reply within 24 hours...... 4 days later and i've had nothing back. If anyone else agrees with me, why not drop 'em a mail and see if we can make 'em realise how unhappy we are with their service.

[email protected]

Thanks for listening, feel a bit better for the mini-rant!

It is shite, I cancelled my subscription during the Bury game in a fit of anger after the live commentary dropped out for the fourteenth time in a minute.

Sky sports highlights are up, and show that Collins disallowed goal was very tight just offside but could have been given.

I've got to agree with you, on the replays Collins looks inline with the last defender and the goal should have stood. When that happened, followed by the fingertip save from a Roberts curler, i really thought it wasn't going to be our day.

As it was, we should have won it! Crazy collapse from Coventry!

You would have to literally insane to pay for their services, it's absolutely shocking from the highlights to the 'live' feeds

Thank god

Amen

Seconded. And Crispy. Actually where is he.

Heard he got a touch of the Mark Fowler's.

With drugs he could still live a fullish life.

Actually, what the fuck does that actually mean?!

I still don't know how they haven't realised something isn't right.

Their incompetence may have spawned this thread, but its also the reason we get away with it.

:nod:

Never a truer word spoken.

I wish

 How would one go about this?

Wish I could be like  wish I could be like

David, it's David.

......

I had a fit of anger the other night for exactly the same problem......yet again.....

I sent them an email of complaint and I had a reply back saying I had a connection speed problem my end because they'd checked and it was working perfectly, and they gave links to 2 sites to perform a speed test and a ping test. I did the tests and, unfortunately for them, the results, which I forwarded to the Player Customer Services email address, confirmed that my "connection speed is very good. Your connection should work well for any internet application".

They have apologised for their shite service and given me an extra month's subscription free of charge. Whoopeedo. Considering that it is at the end of the season it's useless.....much like the audio commentary on Player.

My peeve about the video highlights is they obviously have some daft cunt sit down and do the 'commentary' who has no fucking interest in the club whatsoever. There have been all sorts of instances of him getting players names wrong, saying them in a weird way you'd never hear any of our supporters say, etc. I remember last season he called Cibo 'Kibokki' in one game.

I do think our service is particularly shite in regards to player, as some of my friends use it for their own clubs and it's a hell of a lot better. Live video, 10-ish minute long highlights for a good game, commentary which doesn't drop out all the fucking time... (trick with that is to click the opposing commentary and then click back. Kind of 'refreshes' the application and lets it realise it's supposed to be fucking working not dozing off)

Have emailed customer services too before, but I highly doubt anything will happen until next seasn at the earliest, if indeed at all. Perhaps contacting the media representative at the club and asking what the fuck is a better idea. If the club threatens to drop the company for another one they might actually pull their finger out.

I don't think they have the rights.

As in the club don't have the rights to drop the company due to contract obligations? Or the club don't have the rights to the highlights, it's all the company doing the 'player' system? Both?

It was more of a moan than an actual 'let's burn down the place!' comment. I'm sure the company involved has got 9000 clauses in their contract making sure they don't have to spend any more money than is actually necessary.

It's the Reds in Foreign Lands I feel sorry for.

As in I think the internet rights and official websites of all football league clubs are sold by the football league en-bloc.  Hence we end up with a wanky site and shit internet coverage and there is not too much the club can do to except complain on your behalf.

I'm glad I live within BBC Wilts coverage.

Well that's a wank system isn't it, and explains everything nicely. Club can't really present themselves as they want to, they just have to deal with the template given to them by the league. Nothing they can do, but FL and presumably the company are rolling around giggling their tits off at all the money they're making.

Will have to ask about that next time I speak to one of the guys in the admin office. Cheers Batch.