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80% => Computer & Technology => Topic started by: jimbob on Saturday, June 19, 2010, 13:15:58



Title: Help - My MS word document is not responding!
Post by: jimbob on Saturday, June 19, 2010, 13:15:58
ok, so it happened to me with excel(unbeknowingly) and now its happening to me with MS Word (my fault)....you think I would have learnt by now huh  :(

updating my CV for last couple of hours and suddenly its hanging on the egg timer and its stating that my document is not responding. I was so 'zoned in' (mainly due to the boredom of the dutch v japan game) that I was forgetting to save as I went.....

what can I do?? will it recover the doc if I close word??

not sure if this makes a difference but the document is in 'compatibility mode'

any help much appreciated


Title: Re: Help - My MS word document is not responding!
Post by: Simon Pieman on Saturday, June 19, 2010, 13:34:10
Can you open up a new blank word document?


Title: Re: Help - My MS word document is not responding!
Post by: jimbob on Saturday, June 19, 2010, 13:35:14
yeah


Title: Re: Help - My MS word document is not responding!
Post by: Batch on Saturday, June 19, 2010, 13:35:28
If its hung doubt there is much you can do but close the app. It MAY recover it for you.

If you can open a new blank doc. Can you open a copy of the CV and save it as something else, then try the recovery?


Title: Re: Help - My MS word document is not responding!
Post by: jonny72 on Saturday, June 19, 2010, 13:36:30
Track down the autosave file and make a copy of it, in case it gets trashed when you restart Word.


Title: Re: Help - My MS word document is not responding!
Post by: Simon Pieman on Saturday, June 19, 2010, 13:41:41
2 things I would try/look at before closing:

1) I would go to word and click open and look in C:>documents and settings>your username>Application Data>Microsoft>word.

If there is anything in there which has a file name 'auto recovery of file' or something similar try and open that and save a copy somewhere else.

2) It may have saved in the background anyway. Go to where you saved the original file and right click>properties. Look at the time modified and see if this seems reasonable.

Either way if the program has hung you're going to have to end it.


Title: Re: Help - My MS word document is not responding!
Post by: jimbob on Saturday, June 19, 2010, 14:15:34
thanks for all your help everyone

I have had a result as the 'autosave' version managed to retrieve almost all of my updates :-)

laptop slow as fuck, old as fuck and not a lot of memory left so time for an upgrade....sounds like its owner, boom boom