Thetownend.com

absolute cockmunchers- tiscali were meant to cancel my internet at my parents and the last payment made in november, would be cut off end of november, no more me paying the net for my parents.

instead they've just continued as if i've said nothing and continued taking money.

short of emailing them and cancelling my direct debit with them does anyone else have any suggestions what else i can do?

oh they also refused to give me a mac code on the day i cancelled saying it was one or the other...does that sound right?

ROAR (angry face)

Do your angry face again.

Report them to OFCOM.

Do you have any of the correspondance telling them you were moving etc?

i had a phone conversation with someone who said it'd be done. schoolboy error

Taxi for Bennett...

woe is me

i'm trying to send an email on the "contact us" bit but you need to provide about 15 different codes to do this, this is angering me further

Just cancel your direct debit. They were cunts when I tried to leave them.

In the end they threatened bayliffs when I owed them 67p.

WHAT THE FUCK IS MY USER ID!!!! I'VE NOT HAD TO GIVE THAT BEFORE, SURELY IT'D BE THE SAME AS MY EMAIL ADDRESS OR MY CUSTOMER CODE?!

Mention Otello when you contact them, in the same breath as saying, having contacted Ofcom/newspaper and put a fake cc: on the letter as well.

I used to work in the last line of complaints in a telecoms company and should the word Otello appear in a letter of complaint, everything , within reason, that was asked for, was given, invariably without any investigation at all. Something like this in a letter to us, would normally do the trick: "After contacting Oftel (as it used to be called) (or some random media company newspaper), i have been advised that my complaint will soon be forwarded to Otello for a full investigation".

Otello costs BIG money for the company and normally makes them shit themselves. Ofcom etc can be brushed off as easily as a customer with lower level standardised responses, but Otello changes the whole game in a big way. I fortunately never directly dealt with a complaint that had been escalated to Otello, as my boss always coughed up without question. But a colleague explained she'd once had a complaint reach them and her boss refused compo, which would have cost about £50, and next thing we know we're getting invoiced by Otello for £300 or something just for them writing to us to find out what the fuck we're playing at.

This was 5 years ago, but i don't think the game has changed that much.

why do people thing that threating to let the papers know is a threat? do you really think that big compaines really care that one person is complaiing to some small local rag and secondly I hardly think that a newpaper would print the fact that a company couldn't cancel a subsription. People ofetn threaten us with the report to a newspaper and I always say " My name is gfm please do quote this coversation and let me know when they print it so I can put it in my scarp book"

It's illegal to refuse to give your MAC code over. If your folks want to switch but not cancel, ring them up and ask them for a code again. If they refuse, say they have to provide one by law (within 5 days I think, but you may want to check this).

If you just need to cancel I'd take other people's advice.

i wanted to cancel but they insisted i could only cancel, and then obtain the MAC code another day. presumeably so they could deny my conversation took place.

an email has been sent, i look forward to their reply etc

You only need the code to migrate to another service with no downtime, but once you cancel and the service stops you can't get a MAC code.

i'm probably explaining myself really badly but that's kind of the point- they've done neither (stop the net or give me a mac)

I think I get ya. You don't need a MAC code but want to cancel, but they haven't done either.

Good luck, I've heard they're cunts for replying to emails too. If they don't reply I think we should do a TEF en masse email.

Don't worry about not having a written copy of their correspondance; They almost certainly will record all calls.

For someone who works in insurance, you couldn't be more wrong. Media relations are a very big deal to insurance companies and they will generally jump through hoops to stop any bad press wherever possible.

Thank you Sam, GFM may be the media tough guy, but the company i used to work for would absolutely go off if we got letters from the media, because we should have solved the problems before the newspaper follows up.

So yes GFM, you may not care and your company may not, but i can assure you the company i used to work for would flip over the media, often more than the governing bodies. Afterall, who visits the governing body's website to see who's shittest, and who believes every word in the paper...

It has to be said though, if we were completely in the right, we would kinda let them at it and threaten them.

otelo have been notified (cced into my last ranting email) to tiscali.

the trace has not been removed from the line! tragically (and another taxi for bennett moment) i didn't cancel the direct debit

Have you been in contact with Oftel as well? Because unless you've been escalated to Otelo by Oftel they'll ignore you, unless you're just trying to trick them as i mentioned. I merely wondered if you'd entered the complaints process yet.

Even so, it used to work like a charm and i'll be suprised if it still doesn't help you, because it implies you know the score as well as have some knowledge of the threat of massive Otello invoices.

i'm with tiscali and they are fucking useless when you need to contact them for any issue.i've complained loads of times, and they've tried to change my phone to their service without my say so on 3 occasions.to be fair they have given me 6 months free due to the hassle i've had,and when it works ok(which is most of the time)it's pretty good value overall.
they are like what ntl used to be like with regard to customer service really

CCed in otelo= refund and actions i wanted.

i scored a consolation goal! go me!!

It still works! Nice. :D

If I notice performance issues with my ISP and have only been with them 4 weeks or so, can I cancel the contract do you think?

Normally there's only a 14 day cooling off period.

Plus, if it's performance issues than it's most likely your line not the ISP.

But when I was with sky, i had brilliant speeds/performance.

then u shouldnt have changed just to save a few pence then u tight git :)

I use plusnet (http://www.plus.net/myreferrals/new.html?w645oK3%2FCguHYxTpF%2BrJmZVAhmmDWiEoM%2FaoymME9SU%3D) and can honestly say that they are superb.  Having switched from BT plusnet are the business especially as I am out in the sticks and till get 3mb downloads.

They also do a deal where you can have unlimited downloads (without the usual fair use policy) with lower contention ratios between midnight and 8am - great for large files so you can schedule them without fear of going over the 15gb limit

Trying to earn yourself a few referalls triseros? ;)

I'm with plusnet and agree they are the mutts nuts. Like you say, the unlimited downloads between midnight and 8am is brilliant.

Can't blame a man for trying - did I mention they also do a referral scheme where you can get your broadband for free? ;)

I thought Plusnet's speed seriously degraded for downloads so I switched.

Just cancelled my tiscali contract no problem. Was abit forceful, but hey you have to be.

Probably just go with BT now.