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Title: Problem with PC World over my Xbox 360 Post by: OneAndrewFitton on Saturday, October 13, 2007, 15:45:58 I bought an Xbox 360 from PC World in august, i had it for 6 days and it got the red ring of death so i took it back and exchanged it, now this xbox 360 has gone faulty after 6 weeks.
I went into the store the other day and asked for a refund and was told i couldn't have one, they had no xbox 360's in stock so i said i want a refund please , again they said no. I spoke to PC World customer services last night and they said i could have a refund so i went in again today and i was in there for 2 hours, again they had no stock i asked for a refund and was told no, i told them i would seek legal advice if i did not get a refund but that did not work. I am not exchanging it as far as i am concerned i'm not buying anything from that shit shop again. Where do i stand legally on this matter? does the sales of goods act cover me in any way? Really i could do with a phone number and an address for head office, maybe if i threaten legal action they may force the store manager's hand? I thought maybe someone on here would know a thing or two about these kind of things. Cheers. Title: Problem with PC World over my Xbox 360 Post by: Arriba on Saturday, October 13, 2007, 15:48:28 contact swindon trading standards.( if your from swindon of course)its on the council website somewhere.
then follow their advice Title: Problem with PC World over my Xbox 360 Post by: flammableBen on Saturday, October 13, 2007, 15:51:21 I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental?
Title: Problem with PC World over my Xbox 360 Post by: Samdy Gray on Saturday, October 13, 2007, 15:55:51 Just quote them the Sale of Goods Act. Tell them it wasn't fit for purpose and you want your money back. They can't downright refuse a refund:
Quote Q8. Can I claim a refund on sale items? It depends on why you want to return them. The Sale of Goods Act still applies, but you are not entitled to a refund if you were told of the faults before purchase, or if the fault should have been obvious to you. Also, you are not entitled to a refund if you simply change your mind about liking the goods. Q9. Must I accept a credit note instead of a refund? It depends on why you want to return the goods. • If you have changed your mind, then the shop doesn't have to do anything. • But if the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back (provided you act quickly), and you certainly don't have to take a credit note • If you do accept a credit note in these circumstances, watch out, as there may be restrictions on their use. • If the shop displays a sign stating they only give credit notes instead of refunds, they might be breaking the law and you could report them to Consumer Direct on 08454 04 05 06. Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262. http://www.dti.gov.uk/consumers/fact-sheets/page38311.html Title: Problem with PC World over my Xbox 360 Post by: OneAndrewFitton on Saturday, October 13, 2007, 16:06:34 Thanks for that, i did mention the sales of goods act but they were not interested, they had some xbox 360 elite's in store and i said as a compromise if they knocked £20 off the elite to £280 that would match the price i paid for my xbox 360 premium and i would exchange it even this was refused so i'm only going for a refund on the matter now.
To be honest i think head office will try fobbing me off with the same rubbish, i need to force their hand but i don't really know how, i've mentioned the sales of goods act and informed them i would take legal action if i did not get a refund but they was not having any of it. Title: Problem with PC World over my Xbox 360 Post by: Tansie_123 on Saturday, October 13, 2007, 16:17:23 Quote from: "flammableBen" I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental? Semnd it back to microsoft, thats what i did. They paid for P&P, I got a new 360 and a 3 year extended warranty. Title: Problem with PC World over my Xbox 360 Post by: Spud on Saturday, October 13, 2007, 16:29:38 Quote from: "flammableBen" I'm pretty sure that microsoft will send you a new one. Didn't they do some sort of crazy extended warrenty thing because they kept going mental? Yes they did, they extended everybody's warranty to 3 years. arriba's advice is the best way to go though, shops normally get a bit twitchy if you mention trading standards. Title: Problem with PC World over my Xbox 360 Post by: Batch on Saturday, October 13, 2007, 16:46:14 Get down the CAB and get them on the case.
Title: Problem with PC World over my Xbox 360 Post by: Iffy's Onion Bhaji on Saturday, October 13, 2007, 20:55:19 That's gutting getting the red ring of death 6 weeks after buying one :o They must have had a faulty batch
Title: Problem with PC World over my Xbox 360 Post by: ghanimah on Saturday, October 13, 2007, 21:17:46 Quote from: "OneBillPower" Thanks for that, i did mention the sales of goods act but they were not interested, they had some xbox 360 elite's in store and i said as a compromise if they knocked £20 off the elite to £280 that would match the price i paid for my xbox 360 premium and i would exchange it even this was refused so i'm only going for a refund on the matter now. To be honest i think head office will try fobbing me off with the same rubbish, i need to force their hand but i don't really know how, i've mentioned the sales of goods act and informed them i would take legal action if i did not get a refund but they was not having any of it. Goods have to be fit for purpose and if they're not then it's your prerogative to decide on refund or replacement. The responsibility lies with the retailer not the manufacturer, so if they're being as unhelpful as you say then take the names of the shop staff who refused (and let them know that's what you're doing) and write to head office explaining the situation. Ask for a replacement / refund plus compensation for costs incurred (i.e. travel) when you initially took the item back and mention that you will report them to Trading Standards under the sale of goods act if it's not resolved to your satisfaction. That usually does the trick Title: Problem with PC World over my Xbox 360 Post by: yeo on Saturday, October 13, 2007, 21:21:15 sounds like a job for teh TEF team of Crack Protesters
Title: Problem with PC World over my Xbox 360 Post by: Chubbs on Sunday, October 14, 2007, 00:38:00 When will people learn, never buy anything in pc world
Title: Problem with PC World over my Xbox 360 Post by: Sippo on Sunday, October 14, 2007, 11:39:26 Quote from: "Chubbs" When will people learn, never buy anything in pc world :goodpost: Toysrus are the way forward :D Title: Problem with PC World over my Xbox 360 Post by: lebowski on Sunday, October 14, 2007, 12:27:27 dont forget your receipt!
if you paid by credit card you may be able to get them on the consumer credit act too, as it's over £50. you would have to speak to your card company about that one though. Title: Problem with PC World over my Xbox 360 Post by: The Grim Reaper on Sunday, October 14, 2007, 12:52:09 I had the ring of death when my Xbox was 11 months old. Took it back to Tesco and paid the extra £40 to get the Elite version as it does not suffer from the same fate due to a motherboard re-design. Don't mind paying the extra to get the Elite as it has a bigger HD and is cool black. Even better Tesco didn't check the Xbox i returned properly as I 'accidently on purpose' forgot to pack away the controller in the box. Now I have two controllers, one white, one black!
Title: Problem with PC World over my Xbox 360 Post by: Sippo on Sunday, October 14, 2007, 12:59:08 Is the ring of death a common problem then? What are the symptoms?
Title: Problem with PC World over my Xbox 360 Post by: tans on Sunday, October 14, 2007, 13:03:58 3 red lights i got mate, it wouldnt play the games or it would load them up, make a funny sound and then lock completely, fucking did my nut in.
Title: Problem with PC World over my Xbox 360 Post by: Simon Pieman on Sunday, October 14, 2007, 13:11:36 The red lights occur when there is a hardware failure.
Title: Problem with PC World over my Xbox 360 Post by: sonic youth on Sunday, October 14, 2007, 13:33:50 Quote from: "The Grim Reaper" Don't mind paying the extra to get the Elite as it [...] is cool black. :? Title: Problem with PC World over my Xbox 360 Post by: Arriba on Sunday, October 14, 2007, 15:34:27 i'll be buying a ps3.so many have moaned about the xbox thats swung it
Title: Problem with PC World over my Xbox 360 Post by: ronnie21 on Sunday, October 14, 2007, 15:51:21 Quote from: "The Grim Reaper" I had the ring of death when my Xbox was 11 months old. Took it back to Tesco and paid the extra £40 to get the Elite version as it does not suffer from the same fate due to a motherboard re-design. Don't mind paying the extra to get the Elite as it has a bigger HD and is cool black. Even better Tesco didn't check the Xbox i returned properly as I 'accidently on purpose' forgot to pack away the controller in the box. Now I have two controllers, one white, one black! 'Mmmm, those who work at Tesco may just have you on the banned list right now!!Title: Problem with PC World over my Xbox 360 Post by: OneAndrewFitton on Sunday, October 14, 2007, 19:01:17 I went into currys today and exchanged it and the premium i got was manufactured at the end of august and has the new falcon chip, heatsinks and fans in it so i don't think the red ring of death will be a problem anymore, these new chips should solve that problem.
I was lucky that they had only just come in and i didnt get old stock from earlier in the year. Title: Problem with PC World over my Xbox 360 Post by: Spud on Sunday, October 14, 2007, 19:34:39 Quote from: "arriba" i'll be buying a ps3.so many have moaned about the xbox thats swung it Hopefully i will be buying my ps3 tomorrow. I'm still waiting for my bank transfer from paypal to go through, day number 5 is tomorrow. Title: Problem with PC World over my Xbox 360 Post by: OneAndrewFitton on Sunday, October 14, 2007, 20:25:08 If anyone is going to be getting an xbox 360 premium console soon, look on the box and check to see if it is lot 0734 or higher, also look for the words TEAM FDOU on the side of the box as these are the new Xbox 360 premiums with the new 65nm falcon cpu chips in with new heatsinks/fans plus a HDMI port.
It is almost silent compared to the older premiums which are noisy, i haven't tried out the HDMI yet but it seems so much better. Title: Problem with PC World over my Xbox 360 Post by: Red81 on Sunday, October 14, 2007, 20:36:19 Quote from: "Spud" Quote from: "arriba" i'll be buying a ps3.so many have moaned about the xbox thats swung it Hopefully i will be buying my ps3 tomorrow. I'm still waiting for my bank transfer from paypal to go through, day number 5 is tomorrow. Title: Problem with PC World over my Xbox 360 Post by: Sippo on Sunday, October 14, 2007, 20:45:12 Quote from: "OneBillPower" If anyone is going to be getting an xbox 360 premium console soon, look on the box and check to see if it is lot 0734 or higher, also look for the words TEAM FDOU on the side of the box as these are the new Xbox 360 premiums with the new 65nm falcon cpu chips in with new heatsinks/fans plus a HDMI port. It is almost silent compared to the older premiums which are noisy, i haven't tried out the HDMI yet but it seems so much better. My XBox is quite loud and has team ADUE on it. Does that mean it'll be fooked in a few weeks? Title: Problem with PC World over my Xbox 360 Post by: OneAndrewFitton on Sunday, October 14, 2007, 21:14:22 The premiums are prone to get the red ring of death unless you are lucky, i know load's of people who have had the same problem.
The new premiums are exactly the same except they have a new smaller cpu that makes it cooler and it has a new heatsink and HDMI port, they are supposed to be alot more reliable. Title: Problem with PC World over my Xbox 360 Post by: Sippo on Sunday, October 14, 2007, 21:20:04 I better keep the box and receipt then! :evil:
Title: Problem with PC World over my Xbox 360 Post by: Spud on Sunday, October 14, 2007, 21:26:36 Quote from: "Red81" Quote from: "Spud" Quote from: "arriba" i'll be buying a ps3.so many have moaned about the xbox thats swung it Hopefully i will be buying my ps3 tomorrow. I'm still waiting for my bank transfer from paypal to go through, day number 5 is tomorrow. Have i got to do that before the money clears into my account? as i have previously verified my account for buying stuff. How safe is that though? as i cant muck the guy about and need to post the 360 off sharpish. Title: Problem with PC World over my Xbox 360 Post by: Red81 on Monday, October 15, 2007, 06:35:07 I'm pretty sure to be a seller your account has to be varified to recieve incoming money. When the five days is up, either get a statement from your bank or ring them etc. and I think you just have to input these two small amounts (paypal put into your account), on the paypal screen somewhere and your account will be varified. I did it a over a year ago so things may be slightly different now :?
Title: Problem with PC World over my Xbox 360 Post by: Spud on Monday, October 15, 2007, 14:21:39 Quote from: "Red81" I'm pretty sure to be a seller your account has to be varified to recieve incoming money. When the five days is up, either get a statement from your bank or ring them etc. and I think you just have to input these two small amounts (paypal put into your account), on the paypal screen somewhere and your account will be varified. I did it a over a year ago so things may be slightly different now :? Ive just checked my balance and the money has gone through, im off out shortly to get my ps3. :) |