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Title: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 11:25:39 My son has a problem with his handset. Tries to make calls but it comes up with 'Emergency Calls Only'. Tried taking the battery out, trying the SIM in another phone (it works) and a working SIM in his phone (same problem). Any (relevant) suggestions?
Title: Re: Samsung Tocca Ultra Problem Post by: Batch on Saturday, September 17, 2011, 11:29:53 Give the provider a ring to make sure the IMEI hasn't been wrongly blacklisted. The IMEI is tied to the phone itself.
Bit of a longshot mind. More likely a phone issue. I assume it was previously working until now? Title: Re: Samsung Tocca Ultra Problem Post by: Muffin Man on Saturday, September 17, 2011, 11:32:24 Have you also tried a full factory reset, after backing it up of course *2767*3855# will do that for you.
I have an old Tocca sat in the cupboard, hated the phone horrible feel to it. Title: Re: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 11:51:21 The phone worked for ages and then stopped working.
Checked with the provider. They say that it is not blacklisted but a handset issue. Haven't tried a factory reset. What do I have to backup ? All the boy's numbers are on the SIM. Title: Re: Samsung Tocca Ultra Problem Post by: Simon Pieman on Saturday, September 17, 2011, 11:54:43 Anything you don't want to lose. Contacts, pics and files on the phone etc
Title: Re: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 11:55:15 Didn't have anything on the phone (worth saving) so just did the factory reset - Still the same. Handset icon with a red line through it showing, and when I try to make a call it still says 'Emergency calls only'
Title: Re: Samsung Tocca Ultra Problem Post by: Simon Pieman on Saturday, September 17, 2011, 12:09:45 Broken then
Title: Re: Samsung Tocca Ultra Problem Post by: Samdy Gray on Saturday, September 17, 2011, 12:09:54 You could try updating the firmware.
Title: Re: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 12:14:42 Where do I get a firmware update from?
Title: Re: Samsung Tocca Ultra Problem Post by: Samdy Gray on Saturday, September 17, 2011, 12:17:14 Use the PC software that came with the phone. Plug it in and let it do its stuff.
If you don't have the CD, you can download it here (http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=UNI_UK&CttFileID=2243712&CDCttType=SW&ModelType=N&ModelName=GT-S8300&VPath=SW/200908/20090815110143828/New_PC_Studio_1.5.1.10064_2.exe). Title: Re: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 13:47:04 Have that on my pc, but it says that the phone is not supported.
Title: Re: Samsung Tocca Ultra Problem Post by: Simon Pieman on Saturday, September 17, 2011, 13:53:55 How old is the phone?
Title: Re: Samsung Tocca Ultra Problem Post by: Nomoreheroes on Saturday, September 17, 2011, 14:25:37 More than 2 years so not supported by Samsung - I called them.
Title: Re: Samsung Tocca Ultra Problem Post by: Simon Pieman on Saturday, September 17, 2011, 15:17:28 I was thinking more for a warranty repair.
Title: Re: Samsung Tocca Ultra Problem Post by: stfcinbmth on Saturday, September 17, 2011, 19:11:47 More than 2 years so not supported by Samsung - I called them. I know technology moves fast but I think it's pretty disgraceful that they won't support one of their products that's over two years old |