It's difficult because if your ticket extends further they are obligated (they've paid for a taxi from Newport to Hereford before as I missed the last change) but your ticket did end at Paddington and the tube isn't really their responsibility.
Not that you can't complain about they guy's attitude, but I suspect ticket wise you won't get much other than an apology. Think it needs to be at least 60 minutes late before you get any money back.
Yeah he basically said as much Nemo. For example if I had a ticket to Chelmsford they would have paid a taxi to get me there, but as you say I needed to use the tube so wasn't for them to worry about. He did say about the 60 minute thing as well.
Did you get a taxi receipt?
Unfortunately not Sippo, to be honest It's not really about the money but the lack of customer service from GW. There were about 30 people on the platform and they probably had much further to go than me.
Send them the letter - the onward part of your journey wasn't something under their control, but the fact the train was 23 minutes late was. I assume there were leaves on the line or a branch or something, but still, you paid money to get to a destination to be able to catch your onward transport choice and they failed to meet that.
Sending a letter won't do you any harm. It's not like they'll chalk a black mark against your name. If you can remember which platform the guy was on as well they should be able to trace back who it was who was being an arse.
They said it was 'rail conditions' as well as waiting longer at Swindon station for passengers from a connecting train
This is twice now I have had to get a taxi home after a Tuesday night game. The first time they were doing work on the line and the train took 2 hours (which I knew about) and last night was really frustrating. The times of the evening trains are shite as well. I have a choice of a train at 9.20 (which means missing most of the second half) or 22:34 which gets me into Paddington around midnight.
Doesn't help that the Oldham match they equalised late on and the Rochdale match they scored the winner in injury time! If something similar happens in the Preston game, I might have to start thinking about not bothering with midweek games!