Nomoreheroes
The Moral Majority
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« on: Saturday, September 17, 2011, 11:25:39 » |
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My son has a problem with his handset. Tries to make calls but it comes up with 'Emergency Calls Only'. Tried taking the battery out, trying the SIM in another phone (it works) and a working SIM in his phone (same problem). Any (relevant) suggestions?
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Batch
Not a Batch
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« Reply #1 on: Saturday, September 17, 2011, 11:29:53 » |
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Give the provider a ring to make sure the IMEI hasn't been wrongly blacklisted. The IMEI is tied to the phone itself.
Bit of a longshot mind. More likely a phone issue.
I assume it was previously working until now?
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« Last Edit: Saturday, September 17, 2011, 11:33:23 by Batch »
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Muffin Man
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« Reply #2 on: Saturday, September 17, 2011, 11:32:24 » |
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Have you also tried a full factory reset, after backing it up of course *2767*3855# will do that for you.
I have an old Tocca sat in the cupboard, hated the phone horrible feel to it.
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Nomoreheroes
The Moral Majority
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« Reply #3 on: Saturday, September 17, 2011, 11:51:21 » |
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The phone worked for ages and then stopped working.
Checked with the provider. They say that it is not blacklisted but a handset issue.
Haven't tried a factory reset. What do I have to backup ? All the boy's numbers are on the SIM.
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Simon Pieman
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« Reply #4 on: Saturday, September 17, 2011, 11:54:43 » |
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Anything you don't want to lose. Contacts, pics and files on the phone etc
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Nomoreheroes
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« Reply #5 on: Saturday, September 17, 2011, 11:55:15 » |
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Didn't have anything on the phone (worth saving) so just did the factory reset - Still the same. Handset icon with a red line through it showing, and when I try to make a call it still says 'Emergency calls only'
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Simon Pieman
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« Reply #6 on: Saturday, September 17, 2011, 12:09:45 » |
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Broken then
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Samdy Gray
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« Reply #7 on: Saturday, September 17, 2011, 12:09:54 » |
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You could try updating the firmware.
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Nomoreheroes
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« Reply #8 on: Saturday, September 17, 2011, 12:14:42 » |
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Where do I get a firmware update from?
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Samdy Gray
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« Reply #9 on: Saturday, September 17, 2011, 12:17:14 » |
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Use the PC software that came with the phone. Plug it in and let it do its stuff. If you don't have the CD, you can download it here.
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Nomoreheroes
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« Reply #10 on: Saturday, September 17, 2011, 13:47:04 » |
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Have that on my pc, but it says that the phone is not supported.
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Simon Pieman
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« Reply #11 on: Saturday, September 17, 2011, 13:53:55 » |
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How old is the phone?
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Nomoreheroes
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« Reply #12 on: Saturday, September 17, 2011, 14:25:37 » |
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More than 2 years so not supported by Samsung - I called them.
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Simon Pieman
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« Reply #13 on: Saturday, September 17, 2011, 15:17:28 » |
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I was thinking more for a warranty repair.
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stfcinbmth
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« Reply #14 on: Saturday, September 17, 2011, 19:11:47 » |
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More than 2 years so not supported by Samsung - I called them.
I know technology moves fast but I think it's pretty disgraceful that they won't support one of their products that's over two years old
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