Titcombes are a bunch of cunts, always have been.
I went to them because they were my Insurance's approved repair agents.
I feel a complaint letter coming on
Abso-fucking-lutely. I realised after I posted that, that is doesn't really help your situation but was curious why you went there after being given loads of other alternatives.
I explored the other avenues that you lads had given but none could fit me in for 2-3 weeks, I use the car for work everyday (I work in Docklands), so I thought I would give my insurance company a bell, as the breakdown cover is organised by them and included in my monthly premium and, to be fair to the insurance co, they arranged everything and have been really good.